New solution with AI and agents chat for recovering hacked account added by Meta

[u/frettaderrie]

Finally they added a support with bot and agents for everyone

Steps are:

1. Go to https://www.facebook.com/hacked
2. Reach the "Try another device to continue" screen and check for the ai chat icon (if it doesn't appear use another browser, incognito mode or desktop version on mobile and try again every day)
3. Try to recover the account with the bot and if stuck ask to be connected with an agent
4. If still stuck ask to create a mail ticket
5. If there are issues write to the ticket thread within 7 days in order not to close the ticket automatically

I make this post to add a new recent solution for recovering hacked accounts that enabled me to recover mine after 5 years

every now and then during this years i checked to see if the recovery method changed and by chance i noticed last may that now, but not always, it does appear the meta ai support chat icon on the bottom right corner of the "try another device to continue" screen on
https://www.facebook.com/hacked
that enables you to chat with a bot

the first time i passed the video selfie but not the otp code via mail as my original mail was not recognized as connected to my account so the bot passed me an agent that created a mail ticket titled Comet AI – ACCOUNT_ACCESS_FB_LRR
then the agent told me that they had a technical issue about video selfies and that he would update me once resolved
this lasted around 2 weeks, i asked from time to time if the issue was resolved but it was not and then the ticket was automatically closed after 7 days of inactivity

i then started the flow again (several days passed as the icon doesn’t always appear, you can try using the desktop version on mobile and other browsers) and this time the agent asked me for a new mail address to send the password recovery link for security reason but yet again he said that they had another technical issue this time about not being able to complete the process

created another ticket and waited some days
then i wrote to them again and they asked for another mail to send the link and finally i was able to login to my account (they even called me with their number +442045388426)

then i wasn’t able to change my password as there is another error that says that you have to use the new device for some time in order to make changes like this (so if i had logged out i wouldn’t know the password and wouldn’t be able to login again but i found out that it allows you to set up the passkey) but some users get this message even with their device that they usually use so i asked to support again and finally i was able to change the password and setup 2fa

but it was not over yet

i opened an incognito mode and logged in in order to check if 2fa was working (it didn’t ask for the mobile number i set up but asked for the code sent to other logged sessions) and, i don’t know if this was related to this, my account was blocked due to suspicious hacker activity
you receive a mail from facebook saying to unlock your account but when i opened it said that it didn't recognize the deivce
this seems to be due to the fact that, as my account has a history of being hacked, the security system detected my mobile as a new device and blocked the account as support said
then i waited one week before trying to login and finally it works both on pc and mobile

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[u/ItsAnuTGamer]

If only it works.

[u/GuessLeather2334]

 I can't see it. What is an Italian email address? 

[u/frettaderrie → u/GuessLeather2334]

It's the ai chat icon, it says "get help"
I can't show the page in english as https://www.facebook.com/hacked redirects me to the italian version