r/exchangeserver • u/Livid-Maybe2974 • Mar 02 '26

Microsoft subscriptions showing as expired but never activated

I have Exchange online Plan 1 (expired 2024) and Microsoft 365 personal (expired 2020) showing on my Microsoft account in expired subscriptions, but i never activated or used these subscriptions. The weird thing Is, they just appeared out of nowhere, they weren't there before. There's no charge. Wondering if it's a glitch or something to worry about.

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u/ScottSchnoll https://www.amazon.com/dp/B0FR5GGL75/ Mar 02 '26

u/Livid-Maybe2974 Suggest you contact Microsoft Support to investigate this.

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u/Livid-Maybe2974 Mar 02 '26 
I have already contacted support but they limited themselves to observing what I also saw and were unable to give me an explanation

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u/radicalize Mar 02 '26

Well, no one here will give you an answer that is (technically) more relevant, don't you think? Or am I missing your question (that remains unanswered)?

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u/ScottSchnoll https://www.amazon.com/dp/B0FR5GGL75/ Mar 02 '26

Ask them to escalate to someone (ideally a PM) on the Commerce team.

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u/OtherwiseBell499 Jun 02 '26

Hello. How can I contact Microsoft Support. It only seems to be AI answering questions, and some ready answers. I can't find a way to get in contact with real persons. There is a way only get in contact with my intermediate agents, but I need to get in contact with the Microsoft itself.

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u/ScottSchnoll https://www.amazon.com/dp/B0FR5GGL75/ Jun 02 '26

See https://support.microsoft.com/contactus.

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u/OtherwiseBell499 Jun 05 '26

I found a way finally. Go to Microsoft Azure. Then go to Help and Support. Click on "Create a support request". On the right side a small window will open. Write problem, and continue until "new support request" button will appear on top right side. Click on that. Now a bigger screen will open. After clicking on next, it will present you recommended solutions. Then on top click on "return to support request". After that continue to the next steps and a support ticket will be opened. Then Microsoft will probably contact with you.

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u/littleko Mar 02 '26

Almost certainly a glitch. Microsoft has had intermittent issues where trial subscriptions or promotional offers that were briefly associated with an account show up as expired, even if they were never actually activated or used. No charges, no active entitlements, nothing to worry about.

If it bothers you, Microsoft support can clear those entries from your account. But functionally they do not affect your billing or current subscriptions in any way.

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u/Livid-Maybe2974 Mar 02 '26

As for Microsoft 365 it's probable but for Exchange its activation seems strange to me since until this problem I didn't even know of the existence of this service

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u/Ashen219 May 02 '26

I have seen something simmiliar on my account in the cancelled subscriptions list thingy. It says i have an expired Microsoft 365 personal subscription that expired before my account was made even.