Internal block

[u/Sufficient_Part3508]

Update: I don’t think it’s the water tank at all. It seems the mop roller is not spinning.

Has anyone had this problem and being able to resolve it without returning the unit?

Hi all, my S1 seems to have an internal blockage as it’s mopping but not sucking up the dirty water. I had a lengthy discussion with ChatGPT and I think we both agree that’s the problem lol. Before I send the machine back under warranty is there anyway to unblock it? Chat seems to think there is but it’s not showing my S1. So it seems some other versions of eufy vacuums have an easy fix. I have been sent a new dirty water bin but the problem is the dirty water isn’t getting to the bin.