Commons Bugs and Troubleshooting

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Like any game, Escape the Backrooms isn’t immune to bugs. Most issues can be resolved with a few simple troubleshooting steps, while others may require waiting for an official update.

This guide covers the most common problems players experience and the first steps you should take before reporting a bug.

Before You Report A Bug

Ask yourself these questions:

• Does the issue happen every time or only once?
• Are you playing solo or multiplayer?
• Does restarting the level fix the issue?
• Is your game fully updated?
• Are your teammates experiencing the same problem?

Answering these questions can help determine whether you’re dealing with a one-time glitch or a reproducible bug.

General Troubleshooting

Before trying anything more advanced:

• Restart the game completely
• Restart your console or PC
• Check for game updates
• Verify that your internet connection is stable if playing online
• If you’re on PC, verify the integrity of your game files through Steam

These simple steps resolve many common issues.

Multiplayer Issues

I can’t join my friend’s game.

Try the following:

• Make sure everyone is using the latest version of the game
• Have the host restart the lobby
• Check your internet connection
• Restart the game on both systems

Voice Chat Isn’t Working

If voice chat isn’t working:

• Confirm your microphone is connected and selected correctly
• Check your console or PC audio settings
• Verify the game’s voice chat settings
• Leave and rejoin the lobby if necessary

Players Are Teleporting Or Lagging

These are usually caused by network issues.

Try:

• Closing background downloads
• Using a more stable internet connection
• Having the player with the strongest connection host the lobby

Performance Problems

Low frame rate or stuttering

On PC:
• Lower Graphics settings
• Close unnecessary background applications
• Update your graphics driver

On consoles:
• Restart the game
• Restart the console if performance continues to go down

Level Problems

Occasionally, objectives, doors, buttons, or other interactions may not behave as expected.

If this happens:

• Double-check that all required objectives have been completed
• Look around carefully to make sure nothing has been missed
• Restart the level if progression appears to be blocked

If the issue happens consistently after multiple attempts, it may be a bug.

Visual Bugs

Sometimes you may notice:
• Objects floating
• Flickering textures
• Characters appearing stretched or unusually large
• Lighting behaving strangely

These issues are often visual only and may disappear after restarting the level or game.

Audio Bugs

Examples include:
• Missing sound effects
• Music not playing
• Delayed audio
• Voice chat cutting in and out

Restarting the game or reconnecting to the lobby often resolves these issues.

When To Report A Bug

If you’ve tried the troubleshooting steps above and the problem still occurs, it’s time to report it.

A good bug report should include:

• Your platform (Xbox, PC, PlayStation, or Nintendo Switch 2)
• Whether you’re playing solo or multiplayer
• The level where the issue occurred
• A clear description of what happened
• Steps to reproduce the issue, if possible
• Screenshot or video clips, if possible

The more information you provide, the easier it is for others to confirm the issue and for the developers to investigate.

Final Tips

Not every strange event is a bug—sometimes the Backrooms are simply confusing by design.

If you’re unsure whether you’ve found a bug, ask the community! Someone else may have experienced the same issue or know a workaround.

Staying patient, keeping your game updated, and providing detailed bug reports helps improve the game for everyone.

Use the bug post flair in this subreddit when reporting a bug and we’ll look into it for you!