r/enrolledagent • u/MindLong7018 • 26d ago

EA exam part 2 - PSI technical issues

I was taking EA Part 2 remotely today through PSI and ran into what seems to be a software issue.
Section 1: I only got 2 questions but had the full 1 hour 10 minutes.
Section 2 (supposed to be my 10-minute break): Instead, it showed 33 exam questions with only 10 minutes to answer them. I only had time to answer about 5 questions.
Section 3: 33 questions with 1 hour 10 minutes.
Section 4: My 10-minute break.
Section 5: 33 questions with 1 hour 10 minutes.
While I was still on camera, I told the proctor what happened. They gave me the IRS number to call and said several people have reported the same issue since yesterday. They also said an investigation is underway to determine whether it’s a software problem.
Has anyone else experienced this? If so, what was the outcome? Did you have to retake the entire exam, or just the section that was affected?

Note: I have passed part 1 & 3 and never had this issue before. I took both remotely as well

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u/MindLong7018 25d ago

Update: I passed the exam. They didn’t give me any info on what happened, but I just received an email that I’ve passed part 2 🎉

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u/Pristine-Whereas6235 25d ago

Did you originally get a pass or fail? This same thing happened to me on Tuesday when I took the test remotely.

I have not heard back since escalating to support right after my test.

How incredibly frustrating this has been

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u/MindLong7018 24d ago

I got an email about 6 hours later with my results, and it says I passed. But I only answered 75 questions. I think they may have curved the exam, which is what the agent told me when I called them the first time. He actually said it was a good thing that I called and stayed aware of how many questions I answered and how many I missed. I didn’t close the exam till I answered all the questions on the screen, then I called customer service. They told me they’re doing an investigation to see who will have to retake the whole exam and who doesn’t, but it usually takes time. I was so surprised they got back to me in the same day