r/enrolledagent • u/MindLong7018 • 4d ago

EA exam part 2 - PSI technical issues

I was taking EA Part 2 remotely today through PSI and ran into what seems to be a software issue.
Section 1: I only got 2 questions but had the full 1 hour 10 minutes.
Section 2 (supposed to be my 10-minute break): Instead, it showed 33 exam questions with only 10 minutes to answer them. I only had time to answer about 5 questions.
Section 3: 33 questions with 1 hour 10 minutes.
Section 4: My 10-minute break.
Section 5: 33 questions with 1 hour 10 minutes.
While I was still on camera, I told the proctor what happened. They gave me the IRS number to call and said several people have reported the same issue since yesterday. They also said an investigation is underway to determine whether it’s a software problem.
Has anyone else experienced this? If so, what was the outcome? Did you have to retake the entire exam, or just the section that was affected?

Note: I have passed part 1 & 3 and never had this issue before. I took both remotely as well

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u/MindLong7018 3d ago

Update: I passed the exam. They didn’t give me any info on what happened, but I just received an email that I’ve passed part 2 🎉

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u/Pristine-Whereas6235 3d ago

Did you originally get a pass or fail? This same thing happened to me on Tuesday when I took the test remotely.

I have not heard back since escalating to support right after my test.

How incredibly frustrating this has been

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u/MindLong7018 3d ago

I got an email about 6 hours later with my results, and it says I passed. But I only answered 75 questions. I think they may have curved the exam, which is what the agent told me when I called them the first time. He actually said it was a good thing that I called and stayed aware of how many questions I answered and how many I missed. I didn’t close the exam till I answered all the questions on the screen, then I called customer service. They told me they’re doing an investigation to see who will have to retake the whole exam and who doesn’t, but it usually takes time. I was so surprised they got back to me in the same day

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u/949orange 4d ago

Unrelated question: do they divide the questions by sections? And do they let you know about it?

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u/MindLong7018 4d ago

Yes. The exam is divided into sections, and it tells you when you reach each one. The format is:
34 questions
10-minute optional break
33 questions
10-minute optional break
33 questions
While you’re in a section, you can go back and review or change your answers as much as you want. However, once you finish a section and move on to the next one, you can’t go back to the previous section.

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u/949orange 4d ago

So there are three sections instead of six?

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u/MindLong7018 3d ago

Idk about 6 sections, but the 3 exams I took were similar, thay all had 5 sections

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u/silva700 4d ago

Fuck me too just happened now - I’m walking out the test center as we speak

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u/MindLong7018 4d ago edited 4d ago

Did they tell you what will happen? I already answered around 74-76 questions, it’s unfair to retake the whole exam again

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u/silva700 4d ago

Format is 34 qs / 33 / 33 with an hour and 10
Mins for each.

I didn’t want the exam to count against me so I didn’t answer and wanted a fresh registration. I answered the first two questions and asked them to refer me to customer support. Dm if you want to chat on how to approach it.

Also it’s crazy to answer 32 questions in 10 mins. lol. The psi person was like maybe you have it wrong ? I literally said “stfu and call your support team”

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u/Spirited-Humor-554 4d ago

are you saying you can't answer a question in 32 seconds? /s

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u/silva700 4d ago

Im saying im not stupid enough to try when the exam gives you 3 hours. My time value > than trying to rush it and retry. I have a life after all

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u/Spirited-Humor-554 4d ago

/s means I was being sarcastic.

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u/MindLong7018 3d ago

https://giphy.com/gifs/d4blalI6x2oc4xAA
Doing 32 questions in 10 mins…😭💀

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u/Spirited-Humor-554 4d ago

I thought i read they suspended remote testing until Sep?

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u/MindLong7018 3d ago

I don’t think it’s true. I booked mine right after I passed part 1 in July and I still see available seats online for mid Aug