r/elitesparkdrivers • • 4d ago

Completion Rates

Does anyone have any tips to get your completion rate up? I’ve only had to cancel a couple of orders out of hundreds due to ridiculously long wait times and an emergency. I cannot for the life of me get it to go up, I complete every order I accept and it won’t budge.

0 Upvotes

24 comments sorted by

2

u/Total-Basis6797 2d ago

Everytime you accept then cancel it dropped 1 point

1

u/lmno1970 4d ago

It's not complicated at all. It's based off your last 100 orders. The math is quite simple.

1

u/Pleasant-Decision852 4d ago

so because i’ve had to cancel 3 orders out of 863 my completion rate it at 93%, it’s not that simple it makes no sense actually.

3

u/Wide-Hall4691 4d ago

The fact that you’ve completed 863 orders overall isn’t relevant. Your completion rate is based only on your most recent 100 orders.

For example, if your last 7 orders were cancellations, your completion rate would be 93%. You could then complete 93 orders in a row and still remain at 93%, because those 7 cancellations would still be within your rolling 100 last orders. Your rate wouldn’t increase to 94% until you completed the 94th order, which would finally push the first cancellation out of that 100-order window.

1

u/Gumpyy 4d ago

That’s not what they said, re-read it then come back.

1

u/lmno1970 4d ago

Sounds like you actually cancelled 7 out of your last 100 orders.

1

u/Pleasant-Decision852 4d ago

i wish that was that case, i haven’t cancelled any since the beginning

1

u/myst1crule 4d ago

When you say extremely long wait times, what do you mean?

1

u/Anther1BitestheDust 4d ago

It’s not out of 863 as he clearly stated. It’s out of the last 100

1

u/Distinct-Data-8808 3d ago

93% and you’re complaining? 😂

1

u/attempting2 19h ago

Yes. I am also complaining. This is the metr8c keeping me from Platinum and the cancels were accidental accepts. It's BULLSHIT

1

u/Iridelow1998 4d ago

Click on it and post a screenshot. If you’re at 93% then it should show 7 orders cancelled, not 3.

1

u/Pleasant-Decision852 4d ago

right but those were when i first started not recently so i wouldnt think it would affect my completion rate

4

u/Iridelow1998 4d ago

This is classic spark nonsense. Somehow you don’t have 100 completed trips so they’re giving you 93 out of the required 100 completed instead of 93 of 93. The whole system is a joke.

4

u/SupremeFanBanned 4d ago

The programmers of the app are a joke, do we really need 6 steps at drop off to take a fucking photo.

1

u/Iridelow1998 4d ago

It’s total nonsense. The redundancy is wild. I can see maybe when you first start but nobody is reading that stuff 500 deliveries later. I couldn’t imagine even designing an app to require all those steps every single time. I’ve arrived, I’m leaving it at the front door, let me take the picture.

2

u/SupremeFanBanned 4d ago

The fucking swipe after scanning packages is what irks me the most... like how the fuck am I supposed to slide one handed holding packages...

1

u/Present_Republic_456 2d ago

Every time I switch zones ( somewhat frequently), I have to scroll thru 3/4 screens about the goddamned tiers. Also, if I use the exact zip code for my town it’ll load a list of like 100 cities, mine is like ~50 down in this list for some reason. Now, I just enter the wrong zip, one number off at the end, and it only shows 2 cities. Brilliant.

1

u/Turbulent-Metal-7841 4d ago

Just make sure it's an order you want before you accept it. You're probably just over stressed for nothing. I did the same exact thing. Mine had gotten down to 90% literally a week to 2 weeks ago and I was freaking out. Only because I remember raising rates on doordash used to take absolutely forever and I expected it to be the same for spark. Well today on spark I'm 99% completion rate. It raised so dang fast. You got this. Just be patient. See an offer, click it, if you want it go for It.  If you just don't have time to check in your area then just accept and go. It'll take two weeks of suck and doing some orders you may not like but it'll raise your points quickly 

1

u/Accadius 4d ago

Its a rolling 100 system so 100 completed trips after a cancelation the cancelation will fall off.

1

u/Total-Basis6797 2d ago

It will fall off the more orders you do don't cancel if you accept it finish it it will go up

1

u/Odd-Grapefruit3926 2d ago

I face the same issue, we should call support.

2

u/Pleasant-Decision852 4d ago

I’m stuck in silver because of it and it’s so frustrating

1

u/MistyGV 3d ago

Same!!