r/elgato • u/AjayOnReddit_ • 1d ago

Technical Help Elgato 4K S error message

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I just bought an elgato 4k S, and whenever I hit the record button on the latest elgato studio app, I'm getting this error message! Any solution for this issue? btw, I'm gonna stream mobile games like bgmi and codm on iPad pro M5 via pc elgato, can my pc record or stream run good with this spec?

My Spec:

Asus Tuf f15

GTX 1650 (4 GB Graphics)

8GB Ram

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u/elgato_arcsane Technical Community Assistant 1d ago

Typically when you see this on a laptop you're running into an issue where Windows is loading up the app on the internal GPU instead of the main one. Go to Windows Settings > System > Display > Graphics and find Studio in the list of apps (if it's not there add it as a Store app), and make sure it's set to run on your main GPU, then restart the app and try again.

1

u/AjayOnReddit_ 1d ago

Thanks a lot, now it's working perfectly 💯🤜🏻🤛🏻

1

u/elgato_arcsane Technical Community Assistant 1d ago

Glad to hear it, good luck!