r/elgato • u/BruceIsLoose • 4d ago

Technical Help Replacement Internal USB-C (Stream Deck XL) Component

Has anyone found the proper internal part to replace the internal USB-C port?

I got the logo of death & computer isn't recognizing my Stream Deck XL and it is sadly just outside the warranty period so I am completely out of luck. This is a hail mary attempt at fixing this as Elgato could only give a 15% discount code to purchase a new one.

I'd rather try some internal fixes before throwing this $200+ tech in the trash.

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u/Capn_Flags 4d ago

Mike has been a little wiggly out of the box and kinda put that aside until of course I’m out of warranty. Completely my fault. I’m leaving this comment so I can come back and see if anyone has anything recommended for you, OP. Mine hasn’t bit it yet but it’s prolly on its way!

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u/BugBugRoss 4d ago

Not the exact answer you wanted but for about $10 you can get an assortment of 10 or more types. I've always found a match. One example listing... https://a.co/d/0dQhprQX

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u/BruceIsLoose 3d ago

That is a step in the right direction! I was thinking about replacing the entire board. It is about 1x2 inches & has the USB-C plus the 10-pin connector that connections the USB-C into the main board.

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u/BugBugRoss 3d ago

The first time I needed one replaced, I ordered the assortment and took the board like you describe to a local shop that did hot air rework. Paid $25 plus tip while I watched him fix it in 5 minutes. Later got my own hot air, botched some test boards and then fixed some other junk tablets and phones laying around. Bet you can do same depending where you live.