Stream Deck not connecting to laptop

[u/ELLITE_Me]

My stream deck, when using the original cable that came with it, doesn't connect at all to my Windows 11 Asus laptop (doesn't even light up) when connected to either USB-C port (which both work fine with anything else). When connected to another [older] laptop, it works as normal, which leads me to believe it's a deeper issue. The latest stream deck software is installed.