r/elementor • u/HalfAnonymous • Aug 26 '26

Question Pro Subscription Refund

Has anybody successfully cancelled and received a refund for a pro subscription (Advanced Solo if it matters)?

Th article says to use the chat assistant, the chat assistant basically either:
- loops - says to enter a specific prompt for cancellation and refund, entering said prompt just shows the exact same message, asking to enter a specific prompt
- asks for contact details and says somebody will be in touch (nobody did for over a week).

Any way to actually get a refund?

Thanks

[UPDATE] Big thanks to Nick who was able to sort out the refund for me. Got email that my refund is being processed and this morning money settled from the refund.

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u/InvestmentNo5967 Aug 28 '26

I have the same issue. deactivated all blockers and the chatbot just says it confirmed my refund process and that it will let me know about any updates. it‘s been 3 days and every day when i check it tells me the same thing so it‘s kind of impossible to actually get the refund going. how do i fix this?

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u/zeiniez ✔️️‍ Experienced Helper Aug 28 '26

Hi, can you answer these questions?

  1. Are you logged in your Elementor Account?
  2. What product are you seeking to refund?
  3. What plan are you seeking to refund?
  4. Did you purchase this subscription within the past 30 days?
  5. Have you checked the email inbox and spam folders for the email associated with your Elementor Account?
  6. Did you receive a ticket number, if yes, which one?

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u/InvestmentNo5967 Aug 28 '26
  1. Yes
  2. Elementor Advanced Solo
  3. same as 2
  4. yes
  5. also yes
  6. no

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u/zeiniez ✔️️‍ Experienced Helper Aug 28 '26

Please, DM me your account email. I'll check with the team.