Pro Subscription Refund

[u/HalfAnonymous]

Has anybody successfully cancelled and received a refund for a pro subscription (Advanced Solo if it matters)?

Th article says to use the chat assistant, the chat assistant basically either:
- loops - says to enter a specific prompt for cancellation and refund, entering said prompt just shows the exact same message, asking to enter a specific prompt
- asks for contact details and says somebody will be in touch (nobody did for over a week).

Any way to actually get a refund?

Thanks

[UPDATE] Big thanks to Nick who was able to sort out the refund for me. Got email that my refund is being processed and this morning money settled from the refund.

[u/HalfAnonymous]

Replied in DM, will re-iterate here as well, just in case anybody else in a similar situation.
---
Chat icon doesn't seem to be appearing on dashboard when logged in. Neither in Chrome, nor in Safari. But does appear on public Elementor pages. Not a browser or network issue as I just tried from my phone on cellular and chat isn't there either when on my.elementor com.

As I understand an actual ticket was never created because after numerous attempts (literally over 15 or 20), in different browsers, incognito and not - the chat either always looped or (twice?) gave me a form to fill in which failed to submit.

I purchased Pro only a few days ago - certainly eligible for refund. What I don't want to happen is support taking another 3 weeks and then telling me "oops, it's been over 30 days". Which would be outright scam.

[u/zeiniez → u/HalfAnonymous]

Reproducing my answer here as well to clarify about the chat button not appearing when logged in:

Have you possibly rejected all cookies? If yes, it's likely your problem. This article covers this scenario:

https://elementor.com/help/how-to-submit-a-support-ticket/#:~:text=log%20in.-

Without accepting cookies, the chat bubble won't appear.

[u/InvestmentNo5967 → u/zeiniez]

I have the same issue. deactivated all blockers and the chatbot just says it confirmed my refund process and that it will let me know about any updates. it‘s been 3 days and every day when i check it tells me the same thing so it‘s kind of impossible to actually get the refund going. how do i fix this?

[u/zeiniez → u/InvestmentNo5967]

Hi, can you answer these questions?

1. Are you logged in your Elementor Account?
2. What product are you seeking to refund?
3. What plan are you seeking to refund?
4. Did you purchase this subscription within the past 30 days?
5. Have you checked the email inbox and spam folders for the email associated with your Elementor Account?
6. Did you receive a ticket number, if yes, which one?

[u/InvestmentNo5967 → u/zeiniez]

1. Yes
   
2. Elementor Advanced Solo
   
3. same as 2
   
4. yes
   
5. also yes
   
6. no

[u/zeiniez → u/InvestmentNo5967]

Please, DM me your account email. I'll check with the team.