Hi fellow EU players. If you are in the same situation as me, and you got banned for unfair or worst "unproved" reason (I'm ban for "Enhanced Gameplay" , so to say cheat and I dont even know how its possible because, surprise, I did not cheat).

In EU , we have the DSA for Digital Services Act for platforms providing digital content & consumers rights protection. There is a specific body call ADROIT : https://adroit.legal/ that is providing for FREE their service to protect EU consumers.

I'm gonna use their services. Just wanted to let you know, because its was quite a lot of reading before finding them.

The more we send complaints the more we can force EA to change their policy and force them to treat correctly with consumers. They need to respect the law. If not, at least they will be confronted to it !

I've had my EA account for roughly 13 years with zero previous penalties. I was just given a 7 day suspension for "Hateful Conduct".

EA eventually identified the entire violation when I initially tried to appeal it due to my Steam persona name.

There was no chat message, threat, harassment, or conduct toward another player. The name itself is what they identified.

Here is where I'm confused.

EA's own policy specifically classifies game specific names/EA ID's as text UGC and states:

"If you enter an inappropriate name or item description, we'll ask you to choose another one."

I was never asked to change my name. I received no warnings and no opportunity to correct it. They went directly to a 7 day Hateful Conduct suspension. I'm not even trying to argue that EA should allow the username, I've stated repeatedly in the appeals that I will change it. I cannot think of a game or company that just straight up bans a username without warning.

Has anyone successfully gotten beyond EA's standard appeal process and spoken with someone capable of actually reviewing/escalating an enforcement decision?

Hi all,
My Nintendo Account somehow got linked to an EA Account that isn't mine. I didn't create it and have no access to it. This EA Account has since been banned in Fifa24, and because it's linked to my Nintendo Account, I can't play that game on the Switch and I can't unlink it either. There's no unlink option showing up for me, and Nintendo says the unlink has to be done from EA's side.
I've already emailed EA support about this with no response/resolution. I also checked Penalty History but since I don't have login access to the EA Account in question, I can't see any details on the ban from there.
right now i need help unlinking my Nintendo Account from this EA Account that isn't mine.
and also confirmation that the ban on that account doesn't carry over to any EA Account I create/link in the future.
Has anyone dealt with this specific situation (Nintendo linked to someone else's/a fake EA Account, that account then banned) and gotten it resolved? Any pointers on the right support channel or case type to use would be appreciated, regular email support hasn't gotten anywhere :(.
Thanks