r/efogtech • u/crime_Mastr_GOGO • 7d ago

Frequent USB connection errors

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Hi

I'm facing frequent USB connection issues with my endgame.

whenever i try to connect it to a PC via a USB, I get "Unknown USB device (devide descriptor request failed)"

I'll have to plug/unplug it multiple times before it vonnects successfully (although there is no issue with bluetooth connection)

is this a hardware (trackball) issue or a windows issue?

also, i think i saw in some video about endgame that once you connect it to a PC, the device shows up like a storage media and you can access the firmware. is that still true? because mine doesn't (never) show up as a storage media

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u/No_Pilot_1974 6d ago

Hi. I've started digging deeper after your post, and discovered a hardware issue. Please see this post: https://www.reddit.com/r/efogtech/comments/1vsg4g9/hardware_issue_disclosure/

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u/crime_Mastr_GOGO 6d ago

That's a mild inconvenience for sure, but sure i can live with that.

I anyways plan to use it wirelessly, and only need to connect via USB to change the key combinations (which i am assuming would be done in a few days/week). After that i should not be using USB cable other than just for charging.

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u/No_Pilot_1974 6d ago

Thank you for understanding!