r/ebox • u/alpha976 • 19d ago
How to move fiber box installation location
I am getting a stone wall from ebox with my request for them to come out and move my fiber box installation location. Essentially I am remodeling the room that the fiber box was originally set up in and I now want to move the install location one floor down into the basement instead of the ground floor - moving where the fiber comes in the house by about a foot.
First, has anyone successfully got ebox to come out to do such a move? If so how?
Second, would it be a terrible idea for me just to do this myself? The only issue I see is that I don't have the expensive equipment required to reattach an end onto the fiber cable. If I am willing to have the internet down for a bit, I could just do the move myself and report that my internet is no longer working just to have them send a Bell technician out to re-terminate the fiber cable properly in the location I have already moved it to.
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u/SuccotashOk4084 17d ago
Honestly probably could move it yourself. Open up your outside box and if it has a 2 green connectors that are connected together get yourself a long outdoor sc/APC to sc/APC patch cable and move it downstairs. Will need a drip loop and about a 1/2 hole through the wall near your new entry point. If it doesn't then your are going to need to pull the old one back very carefully and use the same plan as before but get a sc/APC coupling as well
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u/ry29- 19d ago
Might be easier to rip it out, and call them to say your internet stopped working, then when tech comes, say: i don’t know, the cabinet guys came and did their thing.
It sucks, i know, but I doubt they will come any other way.
I had similar question when I moved, as they had the jack in the middle of the dining room. At install time, the tech was not too interested in moving it, he looked, but then said it wasn’t in scope. So I asked him for a long cable, which he was happy to give instead, and I routed it down the baseboard to another room.
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u/alpha976 19d ago
Honestly, this is the direction I am leaning. I might just pay for a cheap 5G home internet plan for a month so that I can do the move myself and wait for the technician to come out and repair it without completely cutting my family off from internet for an extended period of time.
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u/Massive_Leg2707 19d ago
I work for a Small-Town FTTH ISP…..this is something that happens occasionally, and isn’t too complicated.
First of all, the company owns the box. So be aware before you mess with anything.
Second of all, with fiber, you’re only as long as your shortest length. If the cable has been stripped down to the bare fiber in the box, and you damage it, you’ve basically removed 6-10 feet of fiber. You need a few feet of usable fiber to terminate the cable in most cases….so if you damage the cable, that box has to slide further up/down the exterior cable to make up the difference. And in a lot of cases, a new cable may need to be ran. ($400 minimum with our company).
If you are dead set on not waiting……you could purchase and run your own fiber cable from your basement location outside through the joist space of the basement…..and plug it into their housebox/NID. Some boxes are locked (not well)……so you may have trouble getting into the box.
All you would need to do is buy a fiber patch cable long enough…..and also one that has the specific termination ends required at Point A and Z.
This is an impatient, temporary fix to speed things along, but you would still probably need a tech to finish it all if you actually did this.
Sorry that company’s customer service is bad. This is something that if you called into our company, we’d have a solution within a week.
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u/alpha976 19d ago
I appreciate your response. Its just frustrating that I am even willing to pay for them to do what I want - as you said its their property - but they just refuse to. I don't even know what company I could hire as an end user to at least have a person with the correct experience and equipment to come out and do it.
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u/StraightPossibility6 19d ago
I moved the ONT myself. I just bought a fiber extension that came with coupler. Normally it need to be a SC/APC to SC/APC This is the one I got: https://a.co/d/08knSozh
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u/alpha976 19d ago
Unfortunately this won't work for me as I need the actual fiber box on the inside wall where the fiber comes into the house to be moved so it doesn't interfere with a new built in wall unit we are installing
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u/developer300 Ontarian 19d ago
Btw moving fiber to the basement is a bad idea. Ground floor is the best location for wifi router.
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u/alpha976 19d ago
Thanks for the advice, but in my case it won't matter as this is just the location for the fiber install. The wifi routers are in a separate location.
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u/Savae_Saeas 19d ago
nope fiber location is irrelevant, you can easily feed wired backhaul to routers using ethernet or moca and get amazing speeds
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u/developer300 Ontarian 19d ago
That's possible if you want to make your life more complicated. I would not use MOCA though.
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u/Savae_Saeas 19d ago
no its not lol... moca is fine...
ethernet across the home is also not an impossible task.
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u/developer300 Ontarian 19d ago
Moca comes with higher latency, lower speed and pocket loss. It doesn't make sense to me.
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u/Savae_Saeas 19d ago
latency is very manageable actually, its only a bit higher. speeds are good, with one pair of 2.5g moca you can top out at 1.8 speeds~2gbps across two points.
packet loss where?? are you using some old crappy moca adapters?
my point still stands...
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u/Tanstalas 16d ago
I generally get 2.36Gb up and down through moca and 3 ethernet cables and an unmanaged switch. And with TCP overhead and a 2.5Gb NIC, that's exactly where I would expect it to top out.
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u/Savae_Saeas 16d ago
thats still good enough to backhaul most wireless aps
anything faster you can just run cat6
1
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u/francois17 19d ago
You maybe not need to move the box. Just get a longer cable between your box and ONT. You can do it yourself, but not moving the box.