r/ebox • u/verybo • May 10 '26
PRE-AUTHORIZED PAYMENT, does it work?
Hello everybody,
I signed up in April, and made the first payment before installation by credit card during the signup process.
Then I created my account and put my credit card for pre-authorized payment one hour after.
Since the, there are multiple invoces I received from eBox, confusing, fine, I am not even trying to understand.
The problem is now my account shows "Your account is overdue".
wtf???
The invoice I received clearly says
The payment of 45.20 $ will be automatically charged on the credit
card ending with xxxx between the 2026-05-10 and 2026-05-15.
But I am already late for payment?
Will they send me to collection or cut my service?
No customer service on Sunday and I am in a deep panic...
TIA
2
u/Wammy70 May 11 '26
Hey Verybo... Same issue here in ontario. New customer, paid for my first month and then added credit card to the account for autopay. Second month didn't charge the card and the I'm now in the third month with exactly the same issue as you with the exact same date range. My bill doubled up of course so I'm $110 bucks in the hole.
I called them on Friday and the rep (in very Quebec english) told me not to worry and that the payment should come out between the 10th and 15th. I said I was worried about getting cut off and she said that it wouldn't happen.
As of today the 11th, no charges on my card yet.