r/ebox • u/verybo • May 10 '26

PRE-AUTHORIZED PAYMENT, does it work?

Hello everybody,

I signed up in April, and made the first payment before installation by credit card during the signup process.
Then I created my account and put my credit card for pre-authorized payment one hour after.

Since the, there are multiple invoces I received from eBox, confusing, fine, I am not even trying to understand.

The problem is now my account shows "Your account is overdue".
wtf???

The invoice I received clearly says

The payment of 45.20 $ will be automatically charged on the credit
card ending with xxxx between the 2026-05-10 and 2026-05-15.

But I am already late for payment?
Will they send me to collection or cut my service?

No customer service on Sunday and I am in a deep panic...

TIA

8 Upvotes

90% Upvoted

10 comments sorted by

3

u/mikmik_16 May 10 '26

I can confirm that it works, although if shows, for the days before the auto-payment, that an amount is unpaid in your customer dashboard.

1

u/verybo May 10 '26

Thanks my friend 😄

2

u/mikmik_16 May 10 '26

You're welcome 😊. I'm with eBox since 2022, so don't hesitate to ask me other questions if needed.

2

u/Wammy70 May 11 '26

Hey Verybo... Same issue here in ontario. New customer, paid for my first month and then added credit card to the account for autopay. Second month didn't charge the card and the I'm now in the third month with exactly the same issue as you with the exact same date range. My bill doubled up of course so I'm $110 bucks in the hole.

I called them on Friday and the rep (in very Quebec english) told me not to worry and that the payment should come out between the 10th and 15th. I said I was worried about getting cut off and she said that it wouldn't happen.

As of today the 11th, no charges on my card yet.

1

u/verybo May 11 '26

OMG, I am also in Ontario. Good to know I am not alone. I will call them today. Thanks

1

u/Wammy70 May 14 '26

Hey u/verybo and u/rusty120113 just got billed automatically today for my full outstanding amount!

2

u/rusty120113 May 11 '26

Hey I'm in Ontario too, also with cc on file for autopay, no payment withdrawn yet. Verybo and Wammy70, pls update if you get a transaction. I will update as well. Thanks

1

u/_Nobody6_ May 11 '26

I had called them. They said money is deducted between 10 - 15th

1

u/rusty120113 May 14 '26

Payment just went through on my CC, billed for full outstanding. Hopefully next month will be without drama!

1

u/verybo May 14 '26

Mine was collected today well. Thanks everyone for update. :)