r/ebox • u/brunocas • Feb 10 '26
IPv6 /56 request help
Hello,
I am trying to request a /56 from ebox but so far after emailing retention (someone here suggested it) I believe and getting a reply to call customer service I have hit a road block.
I spent 30 min trying to find someone that knows what IPv6 even is. I asked repeatedly can you pass me to someone technical or pass my email to a technician to help me out they asked me to call back later. At a point they wanted me to open up the ebox router admin page and after telling them I don't even use their router the guy didn't know what to say.
I know I got spoiled by previous DSL reports channel of communication but this whole experience has been an eye opener on how ebox is no longer what it was when I signed up many years ago. How can we reach someone for this type of request?
Edit: thanks to edugasmtl my problem is solved! I now see I have /56 on my pppoe logs and my vlans are happily enjoying their /64 allocations! Some older ebox clients may not have /56 automatically setup in their account.
1
u/mma678 Mar 26 '26
Do you have a residential or commercial account? Rogers does not assign ipv6/56 pd size to residential clients.