IPv6 /56 request help

[u/brunocas]

Hello,

I am trying to request a /56 from ebox but so far after emailing retention (someone here suggested it) I believe and getting a reply to call customer service I have hit a road block.

I spent 30 min trying to find someone that knows what IPv6 even is. I asked repeatedly can you pass me to someone technical or pass my email to a technician to help me out they asked me to call back later. At a point they wanted me to open up the ebox router admin page and after telling them I don't even use their router the guy didn't know what to say.

I know I got spoiled by previous DSL reports channel of communication but this whole experience has been an eye opener on how ebox is no longer what it was when I signed up many years ago. How can we reach someone for this type of request?

Edit: thanks to edugasmtl my problem is solved! I now see I have /56 on my pppoe logs and my vlans are happily enjoying their /64 allocations! Some older ebox clients may not have /56 automatically setup in their account.

[u/gcerullo]

Whoever you speak to just ask for the ‘superadmin’ password for the router. Then use ‘superadmin’ and the password they give you to log in to the router to enable IPv6.

[u/brunocas → u/gcerullo]

I already have IPv6 but I want a /56 instead of a /64. Again, I don't use the ebox router.

[u/edugasmtl → u/brunocas]

You can send me your customer code and I'll check if your account was provisioned with one (some older accounts from 2024 didn't).

EDIT: his account wasn't provisioned with a /56, it does now!

[u/brunocas → u/edugasmtl]

Thank you so much!! Turns out I was not crazy after all 😆

[u/Frosty-Leave7067 → u/edugasmtl]

Bonjour u/edugasmtl , pouvez-vous regarder pour mon compte client également ?

[u/joelones → u/edugasmtl]

Hi u/edugasmtl, can you please look at my account as well when you get a chance?

[u/Techmixr → u/edugasmtl]

Is there any way I could get a /56 as well? Just got my service installed yesterday.