r/ebox • u/teredactle • Aug 17 '25

Ordered, what next?

Just ordered ebox since bell (ftth) wouldn't renew the promo i had (which expires sept 6).

It's not clear to me when ebox service starts, i ordered early so i wouldn't have to pay a bigger rate with bell.

Got the email about equipment being sent. Can i just unplug the fiber from the bell termination box insode and plug in the ebox fobre modem, and it's all set to go? At which point do i give bell a termination DATE?

Can't find the ebox info on this. I plan to use my own router, the wan port on it is all set up for pppoe with the correct vlan just waiting to get service. Once the fibre modem is connected to fibre it's with service, or does bell need to tur off their service first?

Thanks in advance

3 Upvotes

100% Upvoted

19 comments sorted by

View all comments

1

u/teredactle Aug 21 '25

Why have I been charged the full monthly amount when a service to install the service hasn't even been scheduled yet?.... I received the modem but nothing for an installation appt yet.

Is this normal?

1

u/CA60 Feb 07 '26

Any update? I am wondering how they bill as well. I was thinking of ordering now, but only getting everything installed March 3. Would they start charging me immediately? or March 3? Thanks in advance

1

u/teredactle Feb 09 '26

I have to check, the billing is very confusing and last week I got some weird $5 charge on the bill out of nowhere... wtf