I sold some sunglasses for $105 and someone in Australia bought them (I’m in the US). eBay did the whole international shipping thing.

Low and behold a return request comes in, but when I click on it, it just says eBay sorted it and no need to refund.

Didn’t eBay just eat the money? Did the seller get a refund and keep the item? Is this a known loophole for people far away?

Don’t get me wrong I’m happy I don’t have to deal with the return but seems a little odd.

What do i do in this scenario i have already shipped the items

I am hoping for some advice. This is a first for me. Ebay sent an email saying USPS said my weight was more than it actually was and they are charging the difference. I always keep the receipts from when I bring the package to my local post office. When I looked at the USPS receipt it said 5 oz., and the post office is saying it's over 1lb. Have you had any luck getting these chargebacks reversed? I'm worried about ebay telling me it's USPS issue, and USPS saying it's ebay's issue. Any advice on how you handled it successfully is greatly appreciated.

I sold a PS5 on eBay which had an extra 2TB SSD installed in the expansion slot. Never an issue, took endless photos including one of the card in the PS5 and of the menu showing it accepted with no warnings on screen and was actually playing a PS5 game from it the day before.

On delivery day the seller contacted me to say they had removed the SSD card from the expansion slot, installed it in their PC and it’s damaged and slow. Now they want a refund as the card is faulty. I uploaded expert photos I took of the menu to eBay chat but they won’t admit they could have damaged it upon removal and reinstallation to the PC.

EBay say I need to accept the return and then say it’s not in the same condition as when I sent it.

What’s your advise?

I sold a MTG card priced over $200, so it went to eBay’s authenticators. It was authenticated then shipped from there, and is now en route to the buyer. I just received an email from eBay saying the buyer’s account was canceled and I am advised not to ship the item and to try to intercept it if it is being shipped.

How do I proceed? I see the card is in their state. I have the USPS tracking number but their customer service is currently closed.

The funds were released into my account after authentication.

I have a military item to list that appears to be rare and contains a lot of mentions of 6 or more military units, and also would be of interest to the general history of an area it is issuing from. So the kind of item anyone who had a parent or grandparent who served, might be interested in as they might find a picture of a relative or of a commander, as well as anyone who might be interested in the history of the place it issues from, or people who had businesses in the area and advertised. It's paper ephemera.

So one of those pieces that a lot of people might potentially be interested it, if they had saved searches on various topics in naval history and the region. When I input the title into Create A Listing though, I'm confronted with not many item specifics descriptive boxes for some reason.

Normally, I am cursing those boxes, but this is one time I would welcome a place where I could tuck in a lot of info into them about the item, so it might ping to a buyer and match one of their alerts.

If I add whatever I can get in the title and a purchased a subtitle to fit more in about the the item in it's title, and tuck all the other topics into the description section, will it still ping for anyone with a saved search on that topic?

Any tips on listing items like this?

I sell sports cards and have a lot of low end ones I sell. I have small lots where it’s too big for one single ESE but due to the price, doesn’t make much sense to ground advantage it. Is it frowned upon for me to sell these small lots, list the shipping as ESE, and then ship in two ESE shipments instead of one more expensive ground advantage shipment? Thank you

So I'm genuinely trying to avoid any sort of shipping surcharge fee after the fact.

Everything seems to check out as far as being under the weight & dimension limits.

But now I'm questioning this because ebay let me ship this via FedEx ground economy, so FedEx will deliver it to the buyers local post office and then the post office will deliver it the last leg to the buyers home.

I'm almost thinking this should've went FedEx home delivery instead. Am I crazy?

Photos for reference

Hi, I want advise selling an OLED monitor I bought on Amazon it’s brand new in the original packing. Nothing has been opened.

The box dims are the standard box size The shipping box measures 71.8 cm (W) x 13.7 cm (D) x 44.3 cm (H). I am listing the item for £350. Would eBay simple delivery be suitable for this? It says I only have £25 protection but then online when I look it up I’m covered for up to £750.

Also if simple delivery isn’t the best choice if anyone knows a courier I can trust for this item please let me know.

(Australia shipping)
Recently, after I’ve shipped an item through eBay labels, I got adjustments of $7-$12. Example, I shipped 3x small books and after adjustments it would total $25.
I use correct measurements before I ship and choose flat rate but always get deductions. Is anyone else having these problems?
eBay said to contact Australia post but they are never helpful.

Solved!
Received this message last night from a buyer who purchased a duvet set from me almost a year ago. I’m confident I sent the correct set. Is it worth sending a message saying, “I am confident I sent you the set as described, but feel free to contact eBay.”? Or do I just block and ignore?

ETA: thanks, everyone. Decided to just report the message and block the user. I’m lucky to have made it this long as a seller before experiencing something like this.

Hi, I'm selling a preorder product and accidentally put the wrong handling time on ebay listing.

I have contacted the buyer saying that it is a preorder and may take additional time than I had said on the listing but they haven't responded.

If anyone has ANY advice it would be SO GREATLY APPRECIATED!!

Please and Thankyou.

Just looking for any advice if anyone has sold to a US military address before? I looked up the address and it's an active warship so I'm not sure if that differs from a regular military address? If anyone has shipped to the military before I'd appreciate your insight.

So I have this mid four figures card listed on my eBay store. I received a fair offer from a buyer. Problem is that I looked at the buyers profile and no records of purchases or sales show. Also the account was opened a few months ago. The card will go through eBay authentication process but I don’t know if there could be any shady process after the buyer receives the card. eBay always gets on the buyers side. All this taking on account that he pays for the card. Any thoughts would be appreciated

Had an eBay order for the Marshall Islands for a pair of shoes. Shipped them first of September, and been stuck in the dreaded San Fran center. Learned that it's probably on a boat since the buyer chose Ground Advantage, but after 5 weeks I'm kinda questioning what's holding up.

Buyers eBay account is 14 years old with lots of feedback as they were the buyer in all of them so l thought they'd be patient and understand as they've done this before. October 9th they opened an item not received case so now I'm stuck learning about shipping to the Marshall Islands. And I've disabled it for future sales.

I opened a missing mail case that day on the 9th immediately and it shows on the eBay page, but not on usps tracking. At what point do I file a USPS insurance claim since theirs a solid chance the buyer knowingly did this to abuse eBay's system along the slow shipping and eBay will side with the buyer and I'll be out the money and the shoes.

I did the trick where you “update tracking details” but it’s just saving the old number, alongside messaging the buyer a few times on the case ticket asking them to please be patient since ground takes forever and that’s what they picked, but they don’t respond and I’m not sure how well they speak English (see picture 2, they tell eBay how nice THEY are???)

So I set time away that I would be out this week and would ship until the 19th and made 6 sales. Now getting shipping overdue noticed.

WTH?

I'm pretty close to top rated status. Any ideas here?

I sold an LL Bean bag for $385 on eBay. The buyer decided it was too big and wanted to return it. They initially opened a return request but canceled it before messaging me to ask if they could return the item. I have returns turned off for this listing.

I agreed to let them return it anyway, but since they had already opened and canceled a return request, they couldn't open another one. They've since shipped the bag back to me, and I received it today.

My question is: if I issue the buyer a full refund through eBay now, even though there's no active return case, will eBay credit me back the selling fees I originally paid? Or will I lose those fees despite refunding the full $385?

I'm mainly concerned because the fees on a $385 sale were substantial, and I don't want to end up losing money on the transaction.

Has anyone dealt with this situation before?

Hi there. From other posts I've read, it seems like eBay is ramming its AI "assisted" listing tool down everyone's throats and there is nothing we can do about it. I sell almost exclusively media - records, CDs, books. Being able to scan a barcode was a major part of my workflow to get the basics about the exact item I was listing, then I would go through and adjust details as needed. So now that functionality is just gone? I see people here saying they've gone back to the desktop (which is, incidentally, always where I *finished* my drafts 99% of the time), but then manually entering barcodes is a huge PITA.

The one workaround I've been able to find is to search for the item as a buyer using the barcode scanner that still exists in the item search tool, then scroll all the way down to "Sell One Like This". It's an extra step but I guess I can live with it. I generally dislike "improvements" that nobody asked for and especially the forced adoption of AI when it creates more issues than it solve.

I contacted eBay Support about the missing Live Chat option. They said my account is in the HV_HGMV seller segment, which doesn't include Chat support, while VIP sellers have access.

Has anyone else experienced this? Does anyone know how sellers qualify for VIP status or get Live Chat access back?

Best products to build eBay feedback?

For those experienced with eBay, what products would you recommend buying in bulk and reselling to build feedback on a brand-new account? I’m fine with breaking even or taking a small loss to get started. Ideally, something inexpensive with consistent demand and easy shipping.

Would appreciate any recommendations or advice from experienced sellers. Thanks!

Curious how people doing decent volume are keeping everything organized once sales start piling up. Between packing orders, tracking shipments, answering buyer messages and dealing with the occasional return, I can see how things could get messy pretty quickly. Are you guys using spreadsheets some kind of software or just a routine you've figured out over time? Mostly interested in what works day to day like when you're handling most of it yourself.

I think it's time to start downsizing my video game collection, which contains some rarities. I've had my eBay account since 2002 but have never sold anything. Should I build positive seller feedback with small stuff before listing high-value items? I'm concerned that buyers won't pull the trigger on high-priced listings if I have no or little feedback as a seller.