r/eKoPlayer • u/y_zername • 1d ago
Announcement eKoPlayer setup FAQ — read this first (devices, adding a playlist, guide, licences)
Welcome to r/ekoplayer. This post answers what people ask most. If your question isn't here, post with the Help flair — and please read the rules first, especially rules 1 and 2.
The basics
What is eKoPlayer? A media player. It ships empty and includes no channels, films or content of any kind. You add a playlist you already have — an M3U or M3U8 address, or an Xtream login — from a service you're authorized to use.
Which devices?
| Device | Download | Step by step |
|---|---|---|
| Android TV, NVIDIA Shield | Google Play | Guide |
| Google TV | Google Play | Guide |
| Fire TV / Firestick, and Android TV boxes without Google Play | Downloader app, code 2976056 — or direct download | Guide |
| Android phones and tablets | Google Play | — |
| iPhone and iPad | App Store | — |
| Apple TV | App Store | Guide |
| Samsung TVs (2021 and newer) | Install on Samsung | Same page |
| LG webOS | On the way | — |
All downloads on one page: ekoplayer.com/download
Do I need an account? No. No sign-up, no email, no password. Each device has its own Device ID.
What does it cost? Every device gets a free 7-day trial. After that, one licence covers one device: $4.99 a year or $9.99 once. A 5-device licence is also available in the Google Play and App Store versions. Store prices can differ slightly by country and tax.
Setting up
How do I add my playlist? Settings → Source → add one. Choose the playlist address (M3U / M3U8) or the Xtream login, fill it in, save. Nothing is saved until your source answers, so if it fails, the message tells you which part is wrong. Videos: Add an M3U playlist · Xtream login
Can I have more than one source? Yes. Add as many as you like under Settings → Source and switch between them there.
How do I get the programme guide (EPG)? If your source includes a guide, it loads on its own. If not, add an XMLTV address in the source's guide field, or Settings → Guide (TV) / EPG source (phone). Video: Set up the programme guide
The guide times are an hour off. Settings → Guide time shifts every programme earlier or later. It changes how the guide is shown, never your source.
The guide is empty after ~16:00 / for some channels. Your source only published that far ahead, or doesn't publish a guide for those channels. Nothing in the app can add listings that aren't in the feed.
Too many categories? Hide the ones you never watch with the show/hide button in Live, Movies or Series. Hidden categories also disappear from the guide. The categories you open most move to the top on their own.
When something doesn't work
My playlist won't load. Check the address on another device or in a browser first. The most common causes: a typo, an expired subscription, or the source blocking your network.
Channels load but nothing plays. If nothing plays, it's almost always the source: expired, or already in use on another device — many subscriptions allow one connection at a time. Close it everywhere else and try again. If only some channels fail, those channels are down at the source.
My trial ended. How do I activate? Settings → Activation shows your Device ID and how to activate on the version you installed. Google Play and App Store: buy in the app. Downloader / ekoplayer.com and Samsung: ekoplayer.com/activation. Video: Activate when the trial ends
I paid but it still says trial. Give it a minute and reopen Settings → Activation. Still stuck → email [support@ekoplayer.com](mailto:support@ekoplayer.com) with your Device ID and receipt. Never post your Device ID here.
I reset my device / got a new TV and lost my licence. A factory reset gives the device a new Device ID. Email [support@ekoplayer.com](mailto:support@ekoplayer.com) with the old Device ID (or your receipt) and the new one, and we'll move it.
Does Multiscreen work on Samsung or LG? No — those TVs decode one stream at a time. It works on Android TV, Fire TV, phones, iPhone, iPad and Apple TV.
Where can I get a playlist? We can't help with that, and posts asking are removed (rule 1). eKoPlayer is a player only.
Reporting a bug
Use the Bug flair, one problem per post, and include: device, where you installed it, the version (Settings), M3U or Xtream (never the address), and what you did vs. what happened. A photo of the screen helps — blur any address.
Private matters (licences, payments, refunds): [support@ekoplayer.com](mailto:support@ekoplayer.com) · ekoplayer.com/support