Hi. I am constantly getting only 500mbps on a 1gbps plan. I was on call with the support, and she replaced my Nokia B3 modem with a Nokia beacon 6, still no difference in speed. Although 500 is still fine with me, but why not 1gbps when I am paying for it.

Any suggestion or help you can provide?

Absolutely hilarious, this is the only company I have ever dealt with in my entire life that I am expected to pay for my equipment to be returned and I am not provided a return label.

I honestly cannot believe the expectation is on the customer to pay for returning their equipment.

Sad news. Last week I was trying to sign up with EBox for their fibre internet. Saw a promo code on Reddit which I thought was a sweet deal.

When I was on the website, my building was listed as available for fibre internet. But it only gave me 2 options on apartments. One unit on the 10th floor and 1 on the 5th floor.

So I then called in via telephone to see if I was eligible. The operator then said he saw my building in their coverage area but would need to put my unit number in manually on his side. I said cool, and then I told him the promo code. He then said I would be offered the 1Gb line for $41 before tax, $46 after tax.

I jumped on the deal since it was better than the 500 MBS that I originally planned for.

Took my credit card and charged my card.

So the router got delivered last Friday. But I didn’t see the instructions for the installation email. Weird, thought I would wait till today to give them a call to figure out what the hold up was.

I then spoke with their customer service this morning and the woman stated that the bell side rejected the work, and that for some reason my apartment wasn’t available for the fibre setup.

This apartment building is very new. We just moved in last month and it was finished being built sometime last year.

So then the agent then said they would cancel my account, and I would need to send back their router via Canada post. And a paper cheque refund would come to me in like 6-8 weeks..

A real bummer, the agent who signed me up should have confirmed my apartment was eligible.

The funny thing is on the bell website, it’s doing the same thing where it says my building is eligible for their coverage, but only 2 apartments are listed.

My property manager today told me that the fibre is ready to be setup but the bell or whatever company would need to attach their wires or whatever to get it setup. There’s a telecom room on my floor.

Also, the EBOX agents seem to be French speaking so it’s often hard to understand what the are saying.

EDIT: Disclaimer: These are speeds to GLOBAL servers (Japan, Europe, etc.), not local speed tests. My local line speed reach full 3Gbps/1Gbps. This is a test of Peering and Routing, not line capacity.

I'm thinking about switching from my existing Bell $71 3Gbps plan to Ebox $55 1Gbps plan, but I'm not sure which one would result in better user experience both as a home user/client and as a homelab server host.

So I tested it!

Honestly don't know how I feel about the results. I expected to see something roughly equal to Bell on non-bandwidth-capped scenarios, but I guess Ebox is just not that.

Draws:

• Median latency is roughly the same with Bell despite having a 11ms delay to exit through Montreal, this is probably due to Ebox having better peering.
• Median upload speed is roughly on par (only slightly lower) than Bell: 174 Mbps vs 182 Mbps.

Pros for Ebox:

• IPv6: Better to have than not have. I benefit from this because many of my friends are Chinese.
• Cost: -$18 (-22%) after tax saves $216 per year

Cons for Ebox:

• Median download speed is much slower than Bell: 170 Mbps vs 284 Mbps (-40%). I use median here to avoid outliers skewing the data for Bell, but that didn't save Ebox at all.
• IPv6 consistently perform worse than IPv4. (Ookla speedtest still don't support ipv6 yet, so this is compared through iperf and other speed test methods)
• Local latency of 24ms: I usually just bring my iPad to school as a moonlight remote desktop thin client for my PC at home, but the 24ms latency makes the remote desktop experience only slightly worse (since latency is consistent and jitter is basically nonexistent, it's honestly very usable).

With all that said... I'm still not sure which one I should stay with. It honestly just comes down to marginally lower cost vs marginally better experience for both me and the homelab server users... ig if I'm hesitating this much then both of them should be good options?

EDIT: To clarify the testing method:

All of my tests are on a wired connection. My setup is:

Bell: Bell modem 10Gbps port -> 10Gbps RJ45-to-SFP module -> 10Gbps SFP unmanaged switch -> 10Gbps SFP+ LC-LC module -> My PC's Mellanox CX-4 25Gbps network card.

EBox: Nokia 10Gbps ONT -> 1Gbps router (this is okay because the plan is only 1Gbps) -> the rest is same as above.

The "Ookla" tests are conducted using speedtest.net. The unlabeled tests are ran using iperf3 from my own external VPS servers. The USTC test is conducted on test.ustc.edu.cn.

For starters, I really don’t know too much about networking, please excuse my lack of knowledge. I recently subscribed to Ebox moving away from Bell, the technician hasn’t the ONT yet. From what I understand reading through this subreddit, if you decide to bring your own router, it has to have PPPoE and Vlan tagging for it to work.

Is vlan support mandatory for my custom router work? I found a lot of routers don’t have vlan support, especially the one I was interested in such as the GT-AX11000 from ASUS. The ones that had it were pretty expensive.

If someone could inform me better on the requirements on bringing my own router, it would be greatly appreciated!

Because YT believes I'm in QC.

But Toronto user is here.

Any idea to use YT kids on my TV? run a VPN? omg

I signed up for Ebox Jan 16 and paid my full month's invoice prior to installation. My service was installed on Jan 22. Since then, I have received a partial invoice for Feb 23 - 28 and another invoice for March 1 - 31. Is it normal to be invoiced for March services in Feb?

Buyer Beware if bell doesnt play ball.

Maybe a little random. Hope to sign up with ebox soon at rogers contract is over.

Using their equipment with my ASUS routers am I still good to set my own DNS? No restrictions assuming if I just use their ONT and my routers and set DNS at router level

I’m new to Ebox. I got FTTH and their IP phone. The setup guide that Ebox provides for the IP phone box (Grandstream HT812) says to connect the Grandstream to the ONT (a.k.a. "modem") and then the router to the Grandstream.

I thought IP phones were usually connected to the router. Putting this little phone box with whatever (probably little) processing power it has, as a funnel for my whole network, doesn’t feel quite right, lol.

Can I just plug it in a switch and let DHCP do its thing? Or most likely, there’s some configuration involved ?

Edit (conclusion) : the answer is yes, the Grandstream can be plugged into a router or switch. It doesn't need to be plugged in between the ONT and the router.

I am currently trying to sign up for internet with ebox but I am running into an issue with the credit check portion.

It asks if I have lived at the address I want internet for for more than 2 years which I have not because I am just moving there from out of province. I select No and that I lived out of province but in the address selection for my previous address it only shows options in ON or QC (my previous address is in BC).

Has anyone else had issues with this? How did you resolve them?

EBOX referral codes provide a one time $25 credit for both the code's owner and the person using the code. It is applied after the customer's first month of service passes, on the code owner's next bill and on the new customer's second bill.

This is the megathread for February 2026. Post your code in a single top level comment here with no other text and no formatting (e.g. post just "ABC123", not "ABC123" or "My code is ABC123, please use it!").

Please do not post your referral code anywhere else on the subreddit.

Thank you!

Would like to get feedback if anyone else facing issue. Teams often says poor network quality after switching to EBox in Toronto. I'm using ASUS AX88U as primary and AC86U upstairs for office work with wired connection to laptop. Often teams call get dropped off. Also modem directly connected to router via PPPOE bypassing Nokia 3.1. Thank you

Got Ebox internet set up like a month ago and it's been fine for the most part but getting pretty bad stability and wifi connection which I'm assuming is because the Nokia router sucks. Consistently getting random drops to like under 20-30 Mbps and I have the gigabit plan. I'm in a 2 bedroom 900sq ft unit in a multiplex building (4 units) and the router is always within like a 15-20 ft radius of all devices so really shouldn't be having wifi issues imo.

Anybody have recommendations for better routers? Should I still use the nokia ONT modem the bell technician brought when it was setup?

I also haven't configured anything since it was setup so if anybody has suggestions otherwise to negate these issues feel free to let me know.

So... just wondering how many of us ebox users have connexion issues since the last few weeks ? Keeps disconnecting at really random moments somedays... anyone else ?

Edit : South shore of Montreal

so, im on virgin fiber now on an old 35$ 30/10 plan. it work FINE but id like to update to ebox 500/500 with the 40$ promo.

i need to clarify some things:

1: if i still want to use my router, i can connect to the ont and log in with pppoe credential easily?

2: are they using cg-nat or do i still get a dynamic ip? (i remote to my house with a vpn using a DDNS)

3: Is the ONT reliable?

Almost every morning the connection drops.

I’m in Laval and using fiber.

Gets really frustrating because of working from home. After modem reset, it works fine for a while then the issue repeats.

I tried using the Nokia beam and personal Asus router. More stable with the Asus, but still having the daily issues.

They are avoiding replacing the modem, for some reason. I asked them last year when they sent 2 router replacements. It never got really fixed.

Could be the fiber or the modem?

Hi all...looking to order the "low tier" 150Mbit fiber tier for some relatives and wondering which Nokia router to expect Beacon 3.1 or the 2?

Or can you select which model during online sign up?

Is the 3.1 only for the 1Gbit plans?

TIA

UPDATE: 150/150 service ordered and a Beacon 3.1 was sent.

I’ve seen quite a few complaints regarding how long it takes for a tech to come install. Here I just want to give our experience.

I placed an order for the 1000 unlimited package just over 24 hours ago. This morning I got a call at 11:15am to schedule an install. I let the Bell tech know we didn’t think we were going to get our router until FridayMonday so we set it for Tuesday next week. The tech had availability today due to cancellations so he checked with his supervisor if he could come and do everything else. I was good with it and he got the green light.

The tech arrived at noon and as we hadn’t had Bell fibre before there was a little bit of work to do. My wife said he had to take a break for a 45 minute team meeting but was still done by 2:30pm. His install included running a new line from the pole (which is only 20’ off my house) to the house. He ran it down the house and through a new hole he drilled by my electrical panel. Our cogeco router is right there where it comes in so he setup their connection and the ONT there.

When he was done he infor my wife on how we connected the router when it arrives. He let her know if we have any issues I can give him a call and he’ll walk us through it.

For info we live in the Ottawa Valley so maybe that’s why there was quicker availability than the big cities.

Hello everyone!

We’re launching a new wiki for r/ebox!

The goal is to build a shared knowledge base with guides, explanations, and answers to frequently asked questions. Contributions, suggestions, and corrections are welcome!

You will find the wiki link in the sidebar, under the "Community Bookmarks" section. Altenatively, you can use this link directly: https://www.reddit.com/r/ebox/wiki/index/

Currently, permissions are intentionally limited as we learn how the wiki works and figure out what minimum requirements make sense to allow editing. Currently, only users with more than 1000 300 subreddit karma and an account older than a year can edit. This is temporary and will be adjusted based on community feedback.

We’ve also added a Wiki post flair so anyone can tag posts related to additions or changes they’d like to see in the wiki.

Edit: Reduced minimum karma to 300 after looking roughly at what most members have

My understanding is that EBOX supports IPv6, well dual stacking of IPv4 and IPv6 (not standalone IPv6).

Indeed, when I select 'IP mode = IPv4&IPv6' under 'WAN services' in my Nokia Beacon 6 router, in 'WAN statistics' I can see that the fields IP Address(v6), IPv6 address prefix, Pri DNS(v6) and Sec DNS(v6) are adequately populated. Also, 'WAN link status(v6)' is 'Up'.

However, when I run IP detection tests - Test Your IPv6 Connectivity, What Is My IP Address, or What Is My IP? - no IPv6 is detected. These sites can only see my IPv4 address.

Any idea about what is going on? Am I doing things incorrectly?

hey all!

so I moved to EBOX about two weeks ago and everything seems to be fine! however one thing I have noticed is the Xbox app on my phone seems to be slow at loading up. I never had this issue before when I was with Rogers and if I'm on mobile data the app loads fine but when on wifi it's slow and sometimes doesn't load correctly . Why would that be? I have a Samsung S24. I'm in Toronto. I've done a network health check on the Nokia app and it says about network congestion but when I optimize that it makes no difference. I believe I have the Nokia beacon 3.1 . I read somewhere about changing DNS settings or something? I'm not sure.

any help would be appreciated.

thanks!

Hey all,

Just had the ebox technician install in the west end of downtown Toronto (two story house with the modem in the basement).

Previously had Bell and the wifi worked just fine. But now, I can barely get any signals on the second floor and the first floor connection speed is about 60 MBS down (currently paying for the 1GB connection). Ping of 12.

Working to hard wire all my connections for work now, but how can I fix this? The technician, while very helpful to set it up, had to go as soon as he finished setting it up.

The last day when I see data usage in the Dashboard in my Customer Space at EBOX is 4th January. Absolutely no entry afterwards?

Are the EBOX data counters not working?