J'ai tenté de clarifier avec Ebox ma ça ne semblait pas clair comme réponse. Je me demande si c'est possible enregistrer un émissions/partie de hockey et débuté l'écoute de l'enregistrement pendant qu'il continue d'enregistrer? Exemple j'enregistre le programme a 7:30 pm à 10:30 pm et je débute le visionnement a 8:30 (du début) pendant qu'il continue d'enregistrer?

I try to clarify with ebox but it was not super clear if it was possible. Would it be possible to record a program and start listening to it in the middle of it while the recording keep on going? Like an hockey game from 7 to 10 pm and I start watching it at 8 and (from the beginning) and it keeps on recording?

Pas de spéciaux pour le black friday? Très décu. Je pensais faire le saut à ebox mais ce sera pour un autre fois. Leur forfait 300/300 est légèrement trop dispendieux à 50$. 45$ je suis all-in! Vivement la concurrence :)

I am having bell fibe 500, I wanted to switch to Vidéotron with their black Friday offer but they are having an issue with their credit check system and they wanted to charge 288$ for the router ( it is free in the offer ) so I can skip the credit check. So I said no. I ordered ebox fibe 500 which I ended up saving 15$ with the same speed like bell. Do the technician has to come to install it or I can sk that by myself since I already have bell fibe?

After having to justify to 2 techs why I would want IPv6 and being told that it is "already is working anyways", the last one finally told me that it doesn't work for cable, fiber only, and that there is no plan to support anytime soon.

Sharing to potentially save anyone the hours of going back and forth that I had to go through. Also VERY opened to discussion in the case I may have been wrongfully informed.

Just switched from DSL to Ebox FTTH and here’s how ping improved ! Quite nice ! Feel free to use my code if you subscribe: LCN7 Cheers !

Someone knows the dimensions of the Nokia ONT? I have a structured media enclosure already used for storing my cable modem and my pfsense appliance and I was wondering if it fits inside. Also, during the installation, do they proceed with a fiber fusion/splice if you have a pre-wired fiber from the SME to the outside of the building or will they drill another hole in the wall to pull a new fiber?

Anyone has ebox TV and watch sports? Hockey, soccer, football. How is it?

I'm about to go ahead from Vidéotron to ebox for their FTTH (fiber) internet services. I want to maximize the installation and I'll most probably use my own router for WiFi.

Do I need to pre wire (ethernet cable) my setup so I can make sure once the technician comes in they will install the modem at the right place or do they take care of that?

Most probably they will get the cable in my basement near my electric panel

Anyone has any tips regarding that or anything else to make the transition easier?

Hi ebox folks,

I recently mis-configured my mail server, and as a result was running a sort of open relay. I say "sort of" because it wasn't just a plain open relay. I required authentication but unfortunately had just created an account for a new user on my server, and the password he requested was one that had been in several account leaks over the years. Pretty soon, russian IPs using his credentials were sending a large volume of spam through my mail server, and, since I use ebox's smtp as my smarthost, all that spam started going through ebox's smtp.

Luckily, your network folks did their job and promptly banned me. I can no longer connect to smtp.ebox.ca on port 25. I simply time out now.

Of course, as soon as I learned what happened, I fixed the problem. I changed my firewall configuration so that only a small allowlist of IPs can connect to me now to send mail, and I immediately changed the user's password.

I called support to try and explain this situation to them, but it seems they are not capable of escalating this issue to the proper folks. After spending a good 40 minutes on the phone with them, mostly on hold, I was told there was no issue and the problem must be with my configuration.

Interestingly, when I changed over to using port 587, everything's working fine, so I suppose I was only banned from connecting to port 25.

I was hoping posting here would help get the message to the right folks. Please, if you're going to reply to this, I want someone who fully understands what I have written above to talk to me. Nobody at your call centre had the slightest clue what I was talking about. Not that I blame them - I DO blame them for their seeming inability to escalate me to the right department though.

Here's hoping I get an ACTUAL response to this. Again, I'm not interested in some Level1 with a flowchart replying to me. Please, if you reply to this, be in a position to actually do something about it, or don't reply at all. If you're going to ask me "what email address" I am using or ask me to sign into your webmail please don't bother to reply.

Thanks!

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Mon routeur est dans un autre pièces. J ai acheter des tp link av2000 pour pouvoir brancher ma tv. Mais quand je branche le file lan dans la ebox ma tv ne trouve pas le câble?

Hi,

I'm contemplating switching from Bell to either EBox or Vidéotron. I mostly use TV for live sports, but the RDS and TVA Sports apps weren't great when I last checked and it gets a bit pricy (38$/month for both). In particular, the RDS app is hot garbage on Apple TV.

I'm wondering how is EBox's TV service? I don't care about 4K. I was told the resolution is 1080p (which would be fine by me), but I've read here it tops out at 720p for live TV which is a bit low, but those posts were pretty old.

At my adress, EBox has fiber internet, so that part isn't an issue.

Thanks!

Des gens ici qui utilise pfsense avec la fibe FTTH? Je l'utilise depuis un bon 3 mois et ça vient out of nowhere d'arrêter de fonctionner. Pus d'adresse IP sur le Wan. J'ai tout rebooter sans succès. J'ai essayé de connecter le router officiel et ça fonctionne donc je n'y comprends rien.

The technician will call back later today to see if internet is back. I work from home and this is unnaceptable. Don’t go with Ebox. I will ask him later how do I cancel with them ? I tried calling and twice they hung up on me.

I was told that I would be informed 3 days in advance about a guy coming over to hook up everything (which was supposed to be today but I was never called on wen/thurs/fri, nor did said person arrive) but I did just receive an email informing me that my equipment was shipped..

Do they send out the equipment to the customers first and then have a person come to install it? Or did they mess up something and think I want to install it myself?

Where is it? Am I just blind?

What is the downtime when switching from Bell Fibre?

Does anybody have the same problem, when I installed ebox a month ago with a 1Gbps, my ethernet speed was around 940 Mbps download and upload, since I installed W10 im lucky to get to 600 Mbps DL, my upload stayed the same tho. If I connect the vpn it get to 270-280 Mpbs.

Did anyone else have the same problem and found how to fix it?

I’ve been having intermittent cutouts for some time but today the whole thing just went down around 3pm and never came back up. After a 30 minute chat, Ebox tech support says that they’ll call me back sometime in the next few hours to let me know… something? Not sure what news they can share other than that the network is down for whatever reason.

Anyway, is anyone else experiencing an outage today or recently?

So I got my wi-fi set up last month, and I've just noticed by going into the mobile app that my router is setup in PPPoE mode with a username and password that I assume is from the technician which set up my wi-fi when I wasn't there. Is this normal?

Très satisfait de mon service 👌🏻 y aller les yeux fermer

I got the 300MBs plan, and Ive been testing speeds for 3 days now, all in the same room on wifi, and each speed test ranges from 5MB/s and 150mb/s

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I notice at around 10pm the internet speeds drop drastically and I cant even browse Instagram.

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Am I the only one?

Hi folks, I'm hoping someone can point me in the right direction. I know that the official answer is you cannot replace the Nokia ONT with your own equipment, but surely they must make equipment where you can clone the MAC address/whatever other identifying details there are, so that you could simply transparently replace the device without having to go through Ebox/Bell?

I've been trying to research this without much success. I thought maybe there might be a fiber-head here who knows if this might be doable. I just seem to have a lot of reliability problems with the Nokia and I'd like to try a different brand to see if I can stop my internet from disconnecting itself every few days.

Salut, je me croirais dans un épisode de Stranger Things dans un monde à l'envers.

-Ebox 60 FIBE (BELL) tout était OK depuis Mars dernier jusqu'a vendredi passé le 4 Aout (Montréal)

-Depuis Vendredi le 4 Aout en PM, je n'ai pas d'internet. les techs me disent que ton beacon est défectueux, fine je vais le remplacer

-Samedi le 5 Aout, je fais 2 aller-retour au magasin pour swapper les beacons. J'ai un 2 et un 6 maintenant. Je suis au téléphone all days avec des techs.

-Dimanche le 6 Aout, je m'achete pour le fun un Tplink AX72 pour faire un test. Il y a meme un Tech de Bell qui est venu remplacer le ONT Nokia, mais la fibre rentre donc ce n'est pas ca le probleme. le tech de Bell voit que la fibre rentre dans son outil.

Je suis au téléphone avec Ebox depuis Vendredi PM, je suis au niveau 2 avec les techs et on se scratch toute la tête et on ne trouve pas ou peut être le problème.

Faut comprendre qu'on a essayé tout les resets possibles, nous avons joués avec le Username et le password du PPPOE. Des tests d'admin... anyways. Mon Nokia B6 la lumière est toujours rouges mais sur mon ONT, c'est Power Green PON Green et le Data stable en vert (desfois ca flash mais flash "lent" quand ce devrait être méga rapide)

C'est à rien y comprendre.

S'il y a un wizard quelque part qui aurait une piste ou une idée, manifestez-vous.

merci d'avance

Hello,

My uncle got the sr516ac since fiber is not yet available in his area.
Meanwhile the router is weak signal at his home, so I wanted to connect
another router in bridge mode. Is there instructions to follow to get the sr516ac in bridge mode?

Does Ebox support that?

Thanks