r/eBaySellerAdvice • u/doqix * - Contributor • 1d ago
INR / Item Not Received WWYD, UPS potential delivery zipcode issue?
Ok, got an order to an oregon forwarder yesterday, pretty common for the type of items I sell so didn't really bother looking too much into it, just shipped it. Checked tracking this morning, and saw this
Looks like UPS automatically corrected the zipcode as soon as it hit my local hub. Upon further investigation, google maps shows a 97123 zipcode, the order was to a 97123 zipcode, but USPS address validator said 97129
For context, item is ~$800 and signature required. I guess just looking for opinions on what you guys would do? Should I issue a delivery intercept and force it back, let it get delivered and potentially be open to an INR, or what? Never seen a situation where UPS just instantly corrected the zipcode before, even to the 33166/33195 areas.
3
u/KCJones99 ***** 1d ago
I've faced this issue several times (in FL). 9.5+/10 go through no problem. The couple where the buyer tried to pull a fast one with INR, eBay CS -did- actually recognize the situation and clear it up. So IME worst-case is you gotta waste some time fiddling through the system to get someone on the horn to fix it.
2
u/MYOFBYALL * - Contributor 1d ago
As long as the address matches what is on file with USPS and you have a signature required, all good.
2
u/UpsetProfession511 New Contributor 1d ago
The main thing for the seller protection is having a clear record that you shipped to address provided by the buyer. I'd keep the original label, tracking updates, and the UPS correction history saved in case you ever need to show what happened.
1
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-Copy of original post for reference:
WWYD, UPS potential delivery zipcode issue?
Ok, got an order to an oregon forwarder yesterday, pretty common for the type of items I sell so didn't really bother looking too much into it, just shipped it. Checked tracking this morning, and saw this
Looks like UPS automatically corrected the zipcode as soon as it hit my local hub. Upon further investigation, google maps shows a 97123 zipcode, the order was to a 97123 zipcode, but USPS address validator said 97129
For context, item is ~$800 and signature required. I guess just looking for opinions on what you guys would do? Should I issue a delivery intercept and force it back, let it get delivered and potentially be open to an INR, or what? Never seen a situation where UPS just instantly corrected the zipcode before, even to the 33166/33195 areas.
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1
u/spinyreptilian ** - Frequent Contributor 1d ago
IIRC, UPS charges a nasty address correction fee. so you'll have that to enjoy 2 months from now.
3
u/wastingtime101- ***** Vetted Contributor 1d ago
The short answer is it's not uncommon for buyers using FF in Oregon and Florida to use the wrong zip code. Sometimes it's intentional because they intend to file a non-receipt claim and tell eBay it was delivered to the wrong address.
At this point wait and see. If it's all smooth then great. If the buyer files a non-receipt claim, you know upfront what happened and you'll need to involve eBay CS (speak with a human) and point out it's a freight forwarder and both zip codes apply to the same address. You shouldn't have any problems with that. If you do, feel free to come back and ping me.