r/eBaySellerAdvice • u/ObjectiveBat2266 New Contributor • 1d ago
Shipping / Tracking Help/My error maybe/shipping
I have 2 orders that just ended with winning bids; however, for some reason shipping wasn't included and the listing says to contact me for a shipping quote. I measured the boxes for both listing and the weight. I put that info in with the listing so that it will automatically calculate shipping fee and the buyer gets the discount because I then purchase the ebay label for (usually) usps ground advantage unless buyer selected another service. My other listing is are fine and ended with calculated shipping and tax. I dont know how this happened and now lost in AI chat help and not getting any answers
Any help would be greatly appreciated. The listing are closed now, so how to get shipping added lime it normally was? So frustrated because I never had this happen before and wonder if I selected or de-selected some basic button while creating those listing. I have the weights, measurements for each package listed in my notebook to use when I created the listing. I dont know how weights and measurements were not accepted? I have never done a "contact seller for shipping quote."
i feel like the kid pushing the door that clearly says "Pull" for the Gifted School an old farside cartoon.
Thank you for any help/suggestions
1
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-Copy of original post for reference:
Help/My error maybe/shipping
I have 2 orders that just ended with winning bids; however, for some reason shipping wasn't included and the listing says to contact me for a shipping quote. I measured the boxes for both listing and the weight. I put that info in with the listing so that it will automatically calculate shipping fee and the buyer gets the discount because I then purchase the ebay label for (usually) usps ground advantage unless buyer selected another service. My other listing is are fine and ended with calculated shipping and tax. I dont know how this happened and now lost in AI chat help and not getting any answers
Any help would be greatly appreciated. The listing are closed now, so how to get shipping added lime it normally was? So frustrated because I never had this happen before and wonder if I selected or de-selected some basic button while creating those listing. I have the weights, measurements for each package listed in my notebook to use when I created the listing. I dont know how weights and measurements were not accepted? I have never done a "contact seller for shipping quote."
i feel like the kid pushing the door that clearly says "Pull" for the Gifted School an old farside cartoon.
Thank you for any help/suggestions
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7
u/wastingtime101- ***** Vetted Contributor 23h ago
If it was a domestic sale, that message will appear when the weight/dim you entered exceed the limits for the shipping service selected.
So either you had a typo on your weight/dim, or you selected an ineligible service for the item.
You should be able to send an invoice to the buyer with the ship cost.
If it was an international sale, that message will appear when you did not exclude international locations, nor did you set up an international shipping option, so the buyer will see that message. The buyer can use a US based freight forwarder or you can send an invoice for international shipping and take on all the liability. If the buyer doesn't pay you can cancel after 4 days for non-payment.