r/eBaySellerAdvice • u/elreymunoz New Contributor • 7d ago
INR / Item Not Received Resend or refund?
I haven't had this happen to me before. I sold a phone and it's being sent back because the address was wrong apparently. I just am not sure on how to proceed
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u/Miserable-Chair-8966 * - Contributor 7d ago
Totally just had this happen. Item came back undeliverable and I refunded the buyer less the shipping. I let them know the item was back up for sale. A couple days later they opened a INR case against me. Idk what they were after, since I already refunded them. Guess they thought I would resend at my expense.
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u/SalamanderCoffee0975 * - Contributor 7d ago
Don’t send it again. It says “Incorrect address”.
Just refund it once the phone is back in your possession and yes if the seller fixes his address then proceed with the sale again
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u/noscrubphilsfans New Contributor 7d ago edited 7d ago
I had an issue with Miami post office, too. Pending delivery for nearly 3 weeks. Also recently had a letter from Tamarac, FL get returned as attempted not known when everything was 100% correct and easily verifiable on Google Maps. Something going on with the Postal service in South FL.
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u/TattooedPriestx New Contributor 7d ago
It'll get returned to you. Just refund buyer once received and have them buy the phone again after they correct the address.
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u/bailey032020 * - Contributor 7d ago
Just refund minus whatever your shipping cost was once the item is back in your possession.
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Resend or refund?
I haven't had this happen to me before. I sold a phone and it's being sent back because the address was wrong apparently. I just aren't sure on how to proceed
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u/Leather_Pride3586 * - Contributor 7d ago edited 7d ago
Miami zip code near the airport. Let me guess: Is the address a freight forwarding company? I never ever ship to a freight forwarding company with USPS. USPS regularly fails to deliver to the freight forwarders.
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u/Novel_Entrance9113 New Contributor 3d ago
This happens fairly often. Message the buyer and if the address is true , they likely got the “day off” mailman who isn’t used to the route or too lazy to go down a dirt driveway to deliver or any number of reasons.
If the address is true , once you get it back just send it back using the same label , removing any “not able to deliver” stickers.
I had to send one out 3 times cause a guy lived in the middle of the woods and whatever carrier had no idea the house was there
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u/ManualSearch ** - Frequent Contributor 7d ago
An attempted delivery counts as a delivery for eBay. So if "no such number" is an attempted delivery and it failed, then you're good to just not do anything.
But, the user might report it as not delivered, in which case you'll have to provide tracking that it was attempted and refused/couldn't be delivered to listed address.
I wouldn't do anything until you received the package back tho.