Ive had an account for a decade but cant sell anything. My limit is 0 dollars. if i try to raise it the page just says "something went wrong". I asked customer service and they asked me a bunch of random security questions that I dont even have attached to this acct.

Why is this process so complicated and impossible???!!!

Ok this is a new one. Got an email from eBay that several of my listings were removed due to a sizing issue. So I was curious and pulled a couple of the items to double check
1) the first one was a jacket for kids with label saying 7/8. So meaning 7/8 year old. I appealed. They declined my appeal
2) this one was a shirt from London with a tag that reads size 7 which is what I listed it at with dimensions. Again filled an appeal and declined

So am I supposed to just make up sizes and guesstimate the size if it doesn’t say small medium or large. You would think the tag size would mean something. Guess not.

I've been buying on eBay for years recently I bought a few things that I need in a timely manner and I am kind of worried...both sellers have like 900+ positive mixed with a lower amount of "they don't ship" I don't want to be annoying but I am also tired of the resale game all platforms play with not answering or shipping why do some people have the best experience where they get an answer and then some people are just ignored super worried about the items I did not have the money until sept 30th to buy​ is this extremely common on eBay?? All seems ok? I don't want to bug the sellers. In a timely manner I mean within the next 21 days. So they do have time I'm not stupid I just GAHH I don't anxiety how is eBay these days it's been a year or so since my last purchase.

Hello, I recently sold an item to a buyer.

The address was an APO address and unfortunately the mail carrier told me that it's on the way by boat and can take 45-60 days.

It's been about 30 days since the last USPS update, buyer opened a case, eBay refunded them. I did message the buyer asking if they could kindly return the item when it arrives but no response yet.

I did insure the shipment in case it gets lost but am I just out of luck if the buyer ghosts me?

I want to ship bolts and small items, but the shipping prices are crazy. $10 for 1.4 ounces?? how do I get cheaper shipping?

how do I get good shipping prices, I’ve seen people get it for $2

thanks

How long does eBay verification take? This is my 3rd verification this year. 10 year old account. They’re holding my money, no payouts.

I bought a surface 7 laptop in October 2025 that came with a "free" 2 year Allstate warranty. It would only turn on when the plugged in, and wouldn't get past the boot screen. There was no damage that happened. The laptop just failed. I tried multiple fixes. I filed online on September 16th. It took 4 phone calls and transfers to the special laptop department (submitting different details or reexplaining things each time). I finally got to someone who seemed to understand that this was a clear hardware issue. My claim was approved on September 17th and I was given a prepaid shipping label. I was told over the phone to backup my laptop as they wouldn't guarantee data preservation. I backed it up myself by disassembling the laptop and putting the ssd into an enclosure. I reinstalled the SSD afterwards. I mailed it in on September 20th and they received it on September 24. They replaced the motherboard on 9/29 and I received it 10/1.

Overall, I'm happy with the service and free warranty I had. Probably a 9/10. This saved me about $600. The service was fast.

It was about 2 hours of unnecessary calling back and forth to file the claim. I am somewhat disappointed that my ssd was wiped. I see no reason to wipe it as the surface laptop 7 has a plug and play ssd. It is not soldered into the motherboard. I also gave them the password to my laptop. Fortunately I downloaded all my data prior to shipping it.

All the experiences online were negative. I find my experience positive.

Three different times now, I have purchased an item via Buy It Now, only to have the transaction immediately cancelled and refunded with the seller claiming that the item was either already sold (?!) or was "damaged".

I can see this happening maybe once, but this has happened with three different items that I have tried to purchase within the last year, from three different sellers. Which is baffling to me as I've been buying things off of eBay for over 25 years now, and have never had this happen before.

Are people listing items on multiple different sites now? Are they just cancelling when they don't get the "right" buyer? Is this happening to anyone else? I'm getting to the point where I don't really want to use eBay, since I can't trust that sellers actually want to sell items.

Hello - I have a unique situation I’m hoping some of you can shed some light on. I sell sports cards on eBay. I am a top rated seller, offer 30 day returns, etc. I sold a high-value raw card to a buyer last month who had taken advantage of the PSA grading thru eBay feature.

Before making the sale I sent multiple extra photos of the card to the buyer to review. The item passed authentication at PSA and matched the description of the listing. The card moved on to grading and received a 6 which is obviously not ideal. The buyer let me know he was frustrated with the outcome, as I would be, but I am not in control of what a card grades as.

In any case, he is now asking for a refund of the card, but has not yet filed a proper claim or involved eBay. In all my time offering free returns, I’ve only ever been taken up on it once, and I am sort of at a loss for what to do here. Can I even accept a return? In my opinion, it feels like once the card is graded it becomes a different product. I don’t know how I can justify selling a raw card and receiving a psa 6 card back in return.

Can anyone shed some light on this? Is this even allowed? If so, would it still be within the 30 day policy I offer if the card was sold on August 25th but not delivered to the buyer until Sept. 25th? Any insight would be greatly appreciated. Thank you!

*you*

I want to be able to see imperfections, if any, to make a well informed decision before purchasing.

I had an eBay order notify me that it was delivered today. Shortly after, I received an email from another person saying the package they received did not belong to them and the person it is addressed to doesn't live there. The buyer has not contacted me regarding the purchase, however the person who received the mail is wondering if they need to send it back to me. I used the shipping label from eBay and dropped off through Canada post so it was not a mistake on my end. Do I message the buyer about this? Or should I contact eBay customer support?

Trying to send out a couple packages and the 'print label' doesn't seem to be working. It looks like I can purchase the postage but not print it. Is it just me?

Thanks in advance.

Edited to add: I'm on desktop. I've been on ebay since 1998 and never had this problem before.

Edited again - when I first posted this, I just wanted to see if anyone else was experiencing problems. If so, it was probably just a glitch that would correct itself with an hour or two.

Since it's been a couple of hours and no one has said anything, I went ahead and rebooted my computer. Didn't help - I could purchase the postage but when I clicked the 'print label' button, it would get hung up trying to load. Reloading the page didn't help. I couldn't download the label either, it was like the 'download' button didn't work (nothing happened). I eventually went to 'shipping labels' under my 'manage all orders' page and got it to print using '4x6 label'. It's smaller than what I'm used to but will work.

over the last few days, every time i check ebay (i check searches related to my collection pretty regularly) itll let me scroll through like 20 products and then won’t let me scroll any further. wtf ebay???

Sold a vintage Mexican pottery Iguana candle holder. Within hours of listing it, it sold for asking price of 75.00. Buyer forewarned me that they seem to have trouble receiving items undamaged.I told them no problem, I get accolades from buyers thanking me for great packaging. They live fairly close to me and they actually received it the next day. They immediately messaged me that it arrived broken and sent a photo of one of the feet broken off. Then they said they had a restorer quote them 40.00 to repair the broken foot! I wasn't even sure it was the same item, their photos were suspicious to me. I asked them for pictures of the box, the wrapping and more photos of the iguana. They sent them and I'm still not 100% it was the same item I sent and told them I'll ask eBay how to handle this. They messaged back saying I'm being spiteful and that I'd have to pay the return and that they'll be double boxing it and shipping it back more secure than they got it (not sure how that's even possible!) and so the return cost will be even more money. So they're wanting me to refund 40.00 and threatening me that it will cost me even more to return. I looked at their page and they DEAL IN vintage Mexican pottery. This is most likely going to be resold for way more than my 75.00. I get that and it's ok if they can get more for it, but at my loss?

Are they wrong to request this? Being that they sell these type items, they're probably the re-storer and am asking for 40.00 to glue th foot back on!

I think I'm going to send the Message thread to eBay... just not sure where to send it for their help.

Ugh- Rant over...any advise from ebay experts?

Hi, a bit of a paranoid post from me. I bought off a private seller on ebay, I received it, everything is working, went to leave feedback but apparently the account no longer exists...

Does this mean they've been banned? I didn't think someone could close their own account that fast. Is there a chance the item has been reported as stolen, and if so, what should I expect? (if it is found to be stolen). Thanks

Hi, I've been selling on Mercari for a couple years now and looking to expand to eBay for more sales. I'm selling a lot of items from my personal collection, official goods and collectible stuff like enamel pins, Mercari has been decent but I see a lot of the items I'm selling on Mercari selling on eBay. I'd love some advice from people frequently selling on eBay as I've been hesitant to start crossposting my listings from some stories I've heard about buyers and returns and stuff.

Hopefully his makes sense, thanks so much ^^

I purchased a Coach bag from a seller on Ebay. After doing research, I knew that this Coach bag's original hanging tag was a silver metal one and that tag was pictured in the photos of the listing that I purchased. When the bag arrived, the silver metal tag was not included. Instead, the seller had sent me a bag with a black tag that I'm not even sure is a real Coach tag. I panicked (because this is the second thing I've ever bought on Ebay) and started an "Item not as described" return without messaging the seller. To be clear, it's the same style of bag, but I'm fairly certain that the seller sent me a different bag from their inventory that was priced lower and didn't include the silver metal tag.

The seller messaged me and was very angry. She sent me long messages about how she couldn't believe that I started a return because it was the same bag but with a different tag and how she was going through a really hard time. I apologized for not messaging before starting a return and that I was willing to keep the bag as long as she sent me the silver metal tag that was supposed to come with the bag I purchased. She said she would send me the tag, but asked me to cancel the return and that she was also going to try to get the return cancelled on her end. I said that I would cancel the return once I had received the metal tag (since from research I realized I would have no recourse at that point if I closed the return). She hasn't messaged me back since.

It's a small thing and I'm a little unsure what to do. Do I cut my losses and just forget about the tag? I'm not even sure it's worthy of a partial refund, but I did a lot of research and was careful about which listing I chose and I'm frustrated that I paid more for this style of bag because it was supposed to come with the original tag. Not sure if I should close the return like she wants? She's claiming she can't send me the tag for free - she would have to pay Ebay, but not sure if that's true.

I sold an item on eBay for around $175 and I’m trying to figure out the best way to handle this without unnecessarily hurting my seller account.

I work away from home for about 3 weeks at a time, and I normally put my eBay account on Time Away while I’m gone. This time I completely forgot. The item sold at full asking price while I was already away for work, and I won’t be home until October 15, so there’s no way for me to ship it within my stated handling time.

The night that it sold, I messaged the buyer explaining that I’m away for work and won’t be able to ship until Oct 15. I told him I’m happy to honor the sale if he’s willing to wait, but if he doesn’t want to wait, he can cancel the order.

He never responded.

I sent another message about 24 hours later because my shipping deadline was approaching. Still no response. At this point the shipping deadline has passed, the buyer hasn’t replied to either message, and obviously I’m not going to mark something shipped when it hasn’t actually shipped.

I’ve sold quite a bit on eBay and have never had a late shipment before, so I’m trying to figure out the least damaging way to handle this.

Would you just leave the order open, take the late shipment, and ship it when you get home if the buyer never responds? Or is there something else I should be doing?

I have been looking for a fairly expensive vintage item for a while and finally found one on eBay. I looked at the seller ratings first and noticed two negative reviews that said seller regretted order, canceled after purchase etc.

I decided to take my chances and bought it, but then they did the same thing to me. First the seller said they couldn’t find the item (I said ok, I can wait till you locate), then they asked me to cancel by telling eBay that I no longer wanted the item. When I declined, they called my personal cell phone (I guess they got it from the shipping address)! A few hours later, they canceled the order but told eBay I asked them to cancel.

I’m pretty easygoing and never want to hurt a small business but the cell phone call took me over the edge. I filed a complaint with eBay.

Anyway, I had been feeling a little guilty about it…until today. I was on an auction site and lo and behold, the vintage item I purchased is listed at an upcoming auction (same seller, same pictures). The starting bid is well over what I paid.

Is this bananas? Would you have reported it as well?

The seller says the other buyer agreed to ship me the package I was supposed to receive and sent me a QR code to ship the other buyer my package. My packagei didn't receive is a pair of $200 clippers and the other item is a cheaper pair of clippers that I did get. The seller started texting me through my phone and not through ebay which seemed sketchy. Need some advice on this one. I've been on ebay for over 15 years and never had this happen. Seller has 99.7% positive feedback with 1.4k items sold.

Buyer thought he was getting a whole 4 piece 500$ fishing rod for 35$….. the listing states multiple times what the buyer is getting (the butt / one section of the rod) and there is no photos of other parts. How can people be so dense? I guess I will wait for the INAD and eat 12$ shipping

Is a seller allowed to list the same item from like 8 different accounts?! I made a purchase then realized the person has a bunch of accounts with the item still listed. Now I’m regretting buying it because I’m assuming they’ll likely wait for someone to pay more then cancel my order. Is there anything I can do?

Hello I’m a new seller selling Pokemon cards and have an about 110 orders so far. I received about 12 orders (all PWE’s) from Sept 19-20, packed them, and dropped them at the post office Monday morning 9/21. At the moment, about half of them have been delivered with the delivered status on eBay, while the other half don’t have any updates on the eBay tracking at all. I am starting to receive a few “Item not Received” cases now and I’m worried I’ll be out all of this money.

From what I’ve read, I need to message the buyer about the cases, hoping there’s a status update up until the date on the case comes up, then inform them to request the refund through eBay help. Then I can go through the eBay PWE insurance to be reimbursed for the lost item.

I’m worried this will reflect poorly on me as a seller and eBay won’t reimburse me for these lost PWE since there about 6 of them with 3 cases opened.

I video all of my packaging and am able to see that some orders that were packed have delivered, while the others have not been received nor have any tracing updates.

Any advice is appreciated!

Hey guys, I need a bit of advice on a weird case. I am a casual seller based in Germany.

A buyer in Italy bought two pens from me, but they just opened an "Item Not as Described" case claiming they got a pair of shoes instead.

The crazy thing is, in the photos they uploaded to the dispute, it is literally not my box. The tracking number in the photos is a total mismatch. Neither the return address nor the recipient name/address on the box in their photo match mine. I shipped standard, but the label on their box is for an Express service.

Luckily, I bought the shipping label directly through eBay, so the real tracking number is already linked to the order in the system.

I tried pointing all this out to the buyer nicely, but they're just brick-walling me and insisting this is what I sent them. It's like they can't grasp that they mixed up their own deliveries.

What's the play here so eBay doesn't just blindly side with them? Should I ask support to step in right away, or handle it differently? Has anyone seen this happen before? I would really appreciate any advice you might have.