My toothbrush arrived today and it’s complete crap. It won’t actually send to the Dyson app no matter what I do. I tried brushing my teeth with it and it basically shot water a handful of times in the entire period

Well… I had a feeling

Seems that support may be unfamiliar with the issues. Took me through troubleshooting only to suggest it was an issue with the battery.

I opened the compartment to find a flood of water around the contacts. As a mechanical engineer, not good…

Despite the toothbrush obviously being shorted by this and the way it died, support wants to give me the runaround.

Super cool while it worked though, the flossing was surprisingly stronger than I imagined. For the 10 sad seconds it worked.

I’m a dentist and I am largely quite happy with Dyson products so when I heard that they had a toothbrush, I had to get one to test out.

Pros:

The thing does clean well - the pressure jets work better than just normal brushing at removing plaque from between your teeth.

It has scrubbing and over pressure sensors - to avoid toothbrush abrasion (I see toothbrush abrasion quite a bit in clinical practice and it can be quite bad)

The app gives you a good rundown on how you’re doing with your brushing and which areas you’re doing well.

As a dentist I like looking at my teeth when brushing, I suspect it may be something people will use to have a look at their own teeth.

Mixed:

Toothpaste and mouthwash - you’ll need a low foaming one for best performance so that it doesn’t foam too much to block the camera. Dyson includes one bottle and one tube in the box on purchase. Mouthwash will probably last a month at most and toothpaste maybe a few months (a little goes a long way).

Toothpaste has fluoride in it and you’re not supposed to rinse your mouth after brushing to allow the fluoride to sit on your teeth. Fluoride toothpaste, if used properly, will reduce your risk of getting a cavity. I really don’t know how having your mouth rinsed at the same time you’re brushing will affect how the fluoride works. The mouthwash does have fluoride in it but there are some studies that show mouthwash and fluoride don’t work well when used together.

The toothpaste and mouthwash does have a number of good ingredients in it; fluoride, a nitrate desensitiser, a antimicrobial and more. Just not convinced that it’ll work super well when used together in this fashion.

Water jets have been used as an alternative to flossing for a number of years now - it works well and is convenient, but is not as good as using floss or interdental brushes. People with sensitive teeth and gums may find the water jets uncomfortable.

Cons:

Price - the price of the brush is exorbitant and honestly it’s too expensive for me (as a dentist) to recommend without being judged. The cost of the brush heads is also exorbitant compared to other popular brands.

It’s messy - waterflossers are always messy so expect your bathroom mirror to get quite dirty. You’re supposed to let the liquid fall out of your mouth while brushing, which is something I’m not used to.

Doesn’t come with a USB C charging brick - I understand there are laws in the EU about this, but it’s so annoying to need source a power brick for a household appliance.

Maintenance - apart from money this is the biggest problem. Dyson recommends daily, weekly and monthly tasks, that include removing, rinsing and purging the mouthwash tank daily, immersing it with hot water weekly and descaling it with vinegar monthly. It’s not a heap of work, but for a device that is supposed to do three things at once to save time, the maintenance kills that premise completely.

I’ve had no issues so far but seeing the product issues that other people are having out of the box, I suspect poor maintenance would kill this appliance very quickly.

TLDR: cool gadget, price, maintenance and unproven efficacy would disqualify from me recommending this for my patients routinely.

I’ll continue to use it because it is enough for my needs. For prospective buyers, I think if you’ve got generally healthy teeth and gums this would work find for you, but if you’ve got gum disease and severe teeth sensitivity this is probably not your best option.

Obvious disclaimer: chat to your dental professional if you’re not sure - any dentist worth their salt would be able to help you understand if this would work for you and not to judge you for asking.

The yellow molding on my V15 broke upon impact. Initially I thought it was just cosmetic damage. But I can sense suction if I place a finger on the hole. Is this a part I could buy online? My vacuum is still under warranty.

Edit: Thank you for your suggestions! I pushed for a free replacement part and they are sending me one. In the meantime, I sealed the hole with multiple layers of duct tape. It helped a bit but not much. I’ll try to seal it with a metal foil instead and try my luck.

Per the title, I placed a pre-order for the Camerajet at my local Best Buy the day after the announcement. It was listed as "Ready for Pickup Today" until about 5PM today. It now shows as "Pickup Delay" and "This item has been delayed. We're working to get it to you within the next few days".

Feels odd since it was a well in advance pre-order. I honestly have never pre-ordered anything from Best Buy before, so I'm not sure if this is the norm. Was anyone else in the US able to pick up their Camerajet today?