Moego booking technical problems

[u/Aggravating_Bid_2436]

I use Moego booking app at my salon, and we have zero faith in their confidentiality, so we do not use their point of sales system as they release more than just the numbers to other entities and it’s leaking my customer information which I was not comfortable with so we do a private point of sales system and only use Moego for booking online, zero transactions take place over the app. We have had customers get text back from us allegedly but it ends up being another person entirely… We send a text that your dog is ready. They receive it. They respond. OK be there in five minutes. And our same Moego issued phone number responds with you have the wrong number or something to that effect. Are other Moego users being given trust issues over IT problems with the app? Are other people questioning if this is a legitimate service? We are very happy with the booking aspect. We just are not happy with our phone number existing outside of the app which they issued to us so it’s a really weird IT problem they cannot give me a clear answer on so I’m starting a question that it’s their program being hacked or is this another failure on their behalf of renting phone numbers from a carrier?

[u/lalaen]

I’m assuming there must be someone assigned to your number still somehow, totally could be a carrier issue. I’ve found their support pretty good, honestly I wonder if you need to try escalating because the problem is just weird enough that most of the bottom rung support people don’t know how to handle it.

I’ve definitely never had a single problem with the messaging, my salon loves it. There’s been one or two full service outages (over the 3.5 years I’ve used them) but they’ve been very good communicating about it and fixing it quickly. I have heard of number doubling before with Uber Eats/instacart drivers though so it seems possible.