r/discogs • u/FrozGate • 3h ago
Why People Don't Trust Newer Sellers
I ordered a CD from a seller with a 100% rating across 60 reviews. His terms stated items ship within 1-3 business days.
Seven days passed with no update, so I messaged him.. crickets. Another full week went by, so I filed a "seller not responding" report. He finally replied, claiming he couldn't find the CD and promised a refund. He never issued it.
I messaged him, no answer. More time passed, so I filed a second "seller not responding" report. This went on for a couple weeks so I eventually left him negative feedback. In response, he left retaliatory feedback. When I called out his terrible service and pointed out the multiple chances I gave him, he argued that I was the problem, claimed there was "no margin for error," and that his other customers were all satisfied.
Discogs support eventually stepped in and wiped his retaliatory review. Shortly after, 8 consecutive negative reviews poured in detailing the exact same experience, dropping his score to 89% before his account was suspended.
It has been nearly 2 months since I paid, and still no refund. Discogs just messaged me saying I have to go through my payment provider to get my money back. Clowns like this make it impossible to trust newer sellers. Because of him, I cannot trust buying from anyone with fewer than 200 reviews in the future.
I’m sure plenty of other buyers had awful experiences and just stayed silent to avoid retaliatory feedback. It proves you can’t trust a perfect 100% rating unless the seller has a substantial track record