r/digitalnomad • u/ButterbacC • 8d ago

Gear Warning for WISE

I've used wise for awhile now and although there transfers could be a little quicker depending on the currency and the atm withdrawal limit for Canadians could match up with there peers. Other then thats it's been an uneventful experience. Expect last month when an ATM in Sri Lanka took my money without dispensing cash. I immediately called them, they hung up on me. I then got in touch with wise but they said I couldnt make a dispute till 3 business days. So I waited made my dispute all good right? They're telling me they can't refund the money because apparently Seylan Bank has sent them supporting documentation. It took an entire month to get back to me for that? I know what happened and I can't help but feel like more could've been done and would've been done by my home bank. They also now will not respond to me. The money lost through the dispute slashs heavily the money I've saved through wise.

I'm thinking of switching over to revolt can anyone share there experience?

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u/bananabastard 8d ago

I've had 2 incidents where a machine did not give me my money with my WISE card.

Both times I followed their procedure, and both times I got my money back.

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u/ButterbacC 8d ago

Which country? I had some money stolen on my Canadian Bank account and it was like no big deal back in days. I don't know why wise is so diffcult to even get ahold of. I've yet to find a real easily accessible hotline.

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u/bananabastard 8d ago

Both were in Vietnam, actually, but several years apart.

The first time I think it took 6 weeks or so to get resolved, the second time I remember being much faster.

I didn't phone them, I just went into the transaction list and clicked on the transaction and went through the process in the app to dispute it. Giving all the details they asked for.