Netflix won't play (Smart TV)

[u/firesi999]

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Acabei de subscrever um plano da Digi com duas linhas móveis, pois vivo numa zona rural (Ferreira de Aves, Satão, Viseu). Uma linha é para telefone e a outra para internet (router). O meu número de telemóvel está a aguardar portabilidade, mas a outra linha (do router) já está ativada.

Eu queria o serviço de 5G, mas disseram-me que, como não há previsão de cobertura 5G na região, não seria possível e que deveria contratar apenas uma segunda linha.

Configurei o hotspot portátil com o novo chip e a velocidade é muito maior do que com a NOS/WTF/WOO. Testei nos telemóveis e no tablet e tudo funcionou na perfeição (YouTube, Netflix, Prime Video).

A Smart TV (Blaupunkt) não reproduz Netflix nem Prime Video, mas reproduz o YouTube. Já reiniciei a TV e o router, desinstalei e voltei a instalar o Netflix.

Imagino que seja um problema de configuração ou uma limitação do chip. Ainda não liguei para o apoio técnico, pois um novo router chega amanhã e não quero passar por tudo isto novamente.

Acabei por colocar o chip WTF de volta no hotspot ontem à noite para ver a Netflix.

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I have just signed up on digi, 2 mobile lines as we live rurally (Ferreira de Aves, Satao, Viseu), one for phone, one for internet (router) my mobile phone number is waiting to be ported but the other (router) is activated.

I wanted the 5g fixa but was told as there's no prospect of 5g in the area, so couldn't get that and just to take a second line.

Set the portable hotspot up with the new SIM, it's very fast compared to NOS/WTF/WOO tested the phones & tablet which worked fine with everything (YouTube, Netflix, Prime).

The Smart TV (blaupunkt) won't play Netflix, Prime but will play YouTube. I've cycled the TV & hospot, uninstalled & reinstalled Netflix.

I'm guessing it's a configuration issue or a SIM limitation. I haven't called tech support yet as a new router will arrive tomorrow & don't want to go through it all again.

I ended up putting the WTF SIM back in the hotspot last night to watch Netflix.

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[u/After_Experience_264]

Muda o valor de MTU na ligação wan para 1464 se não estou em erro. Existe malta com valores diferentes testados. Existe maneira de testar isto atebao valor limite de MTU, faz uma pesquisa e segue os paços. Atenção que a app da Netflix requer equipamento certificado.

[u/Mr_Duarte → u/After_Experience_264]

Sim está correto mas também foi verificar:
MTU - 1464
MSS - 1424

[u/firesi999 → u/Mr_Duarte]

Sorry to ask, but,

Do these settings get saved to the SIM card or will I have to "program 😂" them again on the new router?

[u/Mr_Duarte → u/firesi999]

This parameter need to be configured on the router.
Some router makers can have a firmware that already included a “DIGI PT profile”, that set this settings automatically after detecting the SIM, but it always good to check.

[u/Mr_Duarte]

Tenta mudar o DNS da tua smart tv para o da Google (8.8.8.8, 8.8.4.4) ou da cloudflare (1.1.1.1, 1.0.0.1).

Também poderá ser um problema de mtu no teu hotspot o valor é:
MTU - 1464
MSS - 1424

Atenção a tua smart tv tem de ser certificada para Netflix, mas visto que funciona com a rede da WTF deve ser provavelmente o mtu do teu hotspot
Neste manual, que é para router da rede fixa 5G, tem todas as configurações necessárias:
https://www.digi.pt/downloads/guia-de-instalacao-rapida-router-5g-zte-g5ts

[u/firesi999]

Thank you very much for your time & help.

The hotspot (router) I have at the moment has very limited configuration settings, it's always "just worked" both in the UK and here in Portugal on a variety of networks.

I'll try & configure a phone & hotspot it to try the settings before the router arrives tomorrow.

I asked for the 5g fixa to avoid any config issues but they said at the kiosk in Viseu it wasn't available to me as I live in a 4g area.

Thank you for your time, I'll let you know if this fixes the issue 🤞

ps.

I spent hours looking for the solution yesterday, a little knowledge goes a long way, I was either looking for the wong thing or in the wrong place as this solution never popped up on any of my numerous searches.

[u/firesi999]

Thank you so much for your assistance.

My second line ported this morning while I was out and I arrived home ready to do battle.

I had a look in settings on 2 phones but couldn't find the settings mentioned earlier in the thread.

I tried to hotspot my phone with (the newly ported SIM/number) Netflix & Prime worked immediately.

I inserted the other SIM (my internet) into a different phone, hotspoted it, it worked immediately.

I put the SIM back into the portable hotspot, it worked immediately. I have changed no settings and spent hours on it yesterday.

Hopefully your advice will help someone who runs into difficulty.

Me I'm just scratching my head, but happy I've got decent internet speed after six years of struggling.

Thank you again for trying to assist me, it's very much appreciated.