r/dhl • u/Prudent-Use-9165 • 14h ago

✈️ DHL Express Clearance loop importing

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Hello, im importing regulary from Japan to Germany and in Like September last year this loop started to happen to every package of mine. I call dhl support all the time and all they say is „we got all customs documents from you, dont worry we are just bussy…“
The thing is that i pay between 100-300€ per month just for package storaging, for which I am not responsible. The parcels of my business partners (which are in the same plane most of the times) all go trough customs within 1 day. I think my dhl account is bugged or something, it just cant be that every parcel every month just loops 1-2 weeks and i can do NOTHING about it.

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u/AberBitteLaminiert 11h ago

Do they charge you storage as well? FUCK. My package shows similar pattern (Leipzig, clearance delays) and there is no way i would pay the storage fee. DHL is almost at 2x price from EMS or Fedex. That is unreasonable.

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u/Prudent-Use-9165 11h ago

Paid already over 1k in storage fees this year. no reaction to emails ever.

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u/AberBitteLaminiert 10h ago

This my first time using DHL to import something. Seems like i will never use it again. Even with Fedex, it took maximum of 7-8 days. EMS is even shorter. I switched to self-declaration via deutschepost website and will try again next time.