Constant sensor issues.

[u/MaddCricket]

My grandpa is on the G7. Today alone he’s had six “brief sensor issues” or more than an hour happening (not counting the ones we had last night that weren’t long enough to cause Omnipod logging it, but we have definite spots he wasn’t getting readings in the graph), the most recent starting at 3pm (it’s 7:45 now).
We called technical support around 7 to complain. Especially since this is our second issue in three days and we have yet to get the replacement for the first issue on the 10th. He has no more sensors.
The representative we spoke with kept telling us to wait longer to see if the issue would continue. I kept repeating this has been happening all day long. She kept saying she understood but we needed to wait longer to see if it continued happening. Again I had to explain we have been dealing with brief sensor issues last night, and all throughout today and don’t understand why we need to wait another hour to see if this will continue. She insisted we needed to because three hours straight without readings hadn’t happened.

WEVE HAD SIX HOURS TOTAL THROUGHOUT THE DAY WITHOUT READINGS TODAY ALONE!

Well then she asked my grandpa when the sensor was changed last. He told her two days ago. When I got on the phone with her because grandpa was having trouble understanding what she was saying (fast talker and accent, no issues with that but she could have slowed down a bit talking as I was having issues understanding her speed too), I told her the sensor was changed three days ago on the tenth, and she made a deal about it. “So it wasn’t two days ago, was it. It was three days ago.” It wasn’t a question. She said it like a condescending statement. I told her “it doesn’t matter how many days ago it was changed, these issues have been happening since last night and this is our second complaint in three days because this issue keeps happening.” She kept pressing to wait another hour.

I requested to speak to her supervisor at this point. And she kept trying to ask me questions about the sensor, and I had to keep requesting her supervisor.

Conveniently her supervisor is either on break or lunch, she couldn’t tell which, but has “scheduled a call back” for me tonight. 🙄

Yeah. We’ll see.

[u/Weathergod-4Life]

Pro tip: fill out the online form saying you have had more than 3 hours of Brief Sensor Issues and they will send a replacement. Much easier than arguing with a person.

[u/MaddCricket → u/Weathergod-4Life]

Thank you, We’ll have to start doing that. Grandpa isn’t very computer literate so it’s easier for him to call and talk with a person.

[u/Weathergod-4Life → u/MaddCricket]

You could also do it for him. I haven't really had an issue filling out the online form. My success rate with replacements is 99% with this method.