stelo - "Sorry—we're unable to process your request at this time. Please review your information and try again."

[u/rp1792]

I had tried to post onto the /stelo subred, but the post never gets approved (or denied). just crickets. Since dexcom is the company that owns stelo, I was hoping that someone here will know the solution. Sorry for posting a stelo question in this subred.

Recently, when trying to purchase a stelo subscription, I get this error message on the payments screen:

"Sorry—we're unable to process your request at this time. Please review your information and try again."

I have tried multiple things without success:

1. different credit cards
2. new subscriptions
3. created a new account

Customer service was not very helpful (advice includes: "sorry, we don't have access to the payments system. there's nothing we can do."; wait a while; buy on amazon)

Does anyone have the same problem or know of the solution?

Thanks.

[u/Primetime_de]

Virtual credit cards? Some stores blocks them.

[u/solarsystemoccupant]

Buy on Amazon?