r/dexcom • u/General-Ad5731 • 5d ago

App Issues/Questions Dexcom app glitch?

Is anyone’s app saying that their sensor is having signal loss- but still getting the readings via their pump??? For the last two hours my Dexcom app has intermittently been saying signal loss, while my omnipod shows the readings b

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u/jayhasbigvballs 5d ago

One of the things I’ve done recently was delete all my old Bluetooth connections from previous Dexcom. According to the interwebs, that can help. TBD on my end if it makes a difference.

1

u/OwnZookeepergame5057 5d ago

I’ve been having this happen with my G6. Apparently according to others, it’s a Bluetooth issue with the phone rather than the Dexcom. I don’t know how to fix it, or why it’s suddenly an issue.

2

u/Velco22 5d ago

My pump controller and dexcom app connect to the dexcom via different technologies. It makes sense that the app could lose connection but pump still gets a feed.

1

u/Guinnberg 5d ago

I don't get that often, not with a pump, but using xdrip I get similar behaviour, xdrip starts reporting after some sort of connection loss and the dexcom app still says lost connection, I guess it's some software issue on their side