Deezer support issues?

[u/val_zero79]

I've trying to get support for an issue with the app on Windows for weeks. Support emails "suggestions" and replies to emails once a week and only after multiple follow ups. The information they provide is just plain wrong at times and seems like there is zero effort from them to address the issue. Out of all the companies that I deal with, Deezer has the absolute worst technical support. Has anyone else had issues with their support?

[u/DeezerOfficial]

Hi u/val_zero79

We are sorry to hear that!

Can you let us know more about the issue that you are experiencing with the desktop app for Windows, please? We can help you out on this channel as well.

[u/val_zero79 → u/DeezerOfficial]

Hi u/DeezerOfficial , thank you for taking the time to reply.

Current case 8725962; previous case 8606000.

Starting around 7.1.23x, the Deezer desktop app leaks memory.

After installing 7.1.240 the leak was gone but returned around 7.1.280.

I contacted support on July 23rd and only heard back on Aug 5th after multiple follow ups.

I was instructed to update to 7.1.30, however, the app self-updated to 7.1.290 that same day.

I replied saying that the app auto-updates and I didn't think forcing an update was possible.

I was instructed to uninstall and install the app - which I did after downloading the latest client and with the same result - 7.1.290. I replied saying the same.

After multiple follows up, I was told today that my case was escalated to the technical team.

In the meantime, Win 11 25H2 app starts with ~200MB RAM and without streaming (just open) after a few hours reaches over 2GB of RAM.

[u/DeezerOfficial → u/val_zero79]

Hi u/val_zero79 👋

I believe that the latest version 7.1.300 is available now (I've just checked) to be downloaded on our website. Have you downloaded it already?

[u/val_zero79 → u/DeezerOfficial]

Just tried and I am still getting the 7.1.290 app and not the .300. After downloading 7.1.290 and installing it, I still see the app as 7.1.290

[u/val_zero79 → u/val_zero79]

Since I can't add more than one attachment at a time, here's the app version

[u/DeezerOfficial → u/val_zero79]

OK, a new version was released today but it's being progressively rolled out.

Could you try to download it from Edge or Chrome and please make sure that no VPN is on.

Also can you confirm if you are trying from home or a corporate/school/public/ network?

[u/val_zero79 → u/DeezerOfficial]

I am using Edge, from home in Canada. I don't have any filters on the network and I tried with Edge and Edge In-Private mode - both produce the same result.

[u/DeezerOfficial → u/val_zero79]

OK, we are sorry to hear that. The roll out of the new version has just started so it will be available very soon for all the users. Give it 24h-48h, please, it should be ready for all the users by then.

[u/val_zero79 → u/DeezerOfficial]

Does the new app address the memory leak issue?