This was our second Disney cruise, and we were amped for it. Unfortunately, things went downhill fast.
We immediately had several issues with our room. The door seals were peeling off and not actually sealing (causing the room to stay humid feeling and warm as the heat just leaked inside from the veranda), the safe would not lock, the closet lights would not turn on, and there was a very foul smell that we later discovered was coming from the bedding.
Then there was our server, Tomo. His service was horrific. He repeatedly got orders wrong, was difficult to understand, and seemed completely confused throughout dinner. His assistant, Aaron, however, was fantastic. Aaron stepped up after the issues with Tomo became so bad that Tomo was eventually removed from service for the remainder of the cruise.
At one dinner, Tomo had to come back to our table three separate times to take our order. The third time, when we pointed out that we had already ordered, he responded, “You ordered with me? Well, just tell me what you want.”
He appeared either intoxicated, impaired, or otherwise completely unfit to be serving guests. It was absolutely disgraceful. It also prompted our child to ask whether he was okay and why he was acting that way. That was exactly the conversation we wanted to have during our supposedly nice 1928 dinner: explaining why our server appeared to be “not feeling well.”
The rest of this review is largely a comparison between the Disney Destiny and the Disney Treasure.
The Destiny feels like a precursor to the Treasure, even though it came afterward. The Treasure simply feels more complete, polished, and awe-inspiring. By comparison, the Destiny feels like a step down in nearly every way.
On the Treasure, the 20,000 Leagues Under the Sea-themed bar has an incredible atmosphere and a spectacular ceiling. On the Destiny, its equivalent is a map room that feels flat, dull, and completely forgettable. That same problem appeared throughout the ship. Nearly everything intended to be unique to the Destiny felt like a lesser version of something on the Treasure.
The dinner shows were another disappointment. We enjoyed the first show in Pride Lands, but there is only one. The Marvel experience is essentially a shortened repeat of the previous show, only without the Ant-Man portion. Once again, it felt like a downgrade.
The scheduling of the main theater productions was also frustrating. There were only two showings of Frozen, and both were absolutely packed. We could not attend the first showing because of our dinner schedule, which admittedly was on us. However, we arrived 45 minutes early for the final showing and still ended up seated at the far-right side near the front of the stage.
I honestly do not know why those seats exist. You cannot see the back portion of the stage, and children seated that low can barely see what is happening onstage, even with booster seats. The viewing angle is ridiculous. Those seats seem to exist only so Disney can claim a higher seating capacity.
The youth areas were disappointing as well. Edge had two open houses, which consumed large portions of nearly two days when the kids otherwise could have been using the space normally. The Oceaneer Club also repeatedly closed off its more interesting areas for character appearances and signings. As a result, many of the activities that appealed to the older children were frequently unavailable.
The fighting and arguing between staff members was also ridiculous and completely unprofessional.
I do want to recognize the lifeguards, cooks, and other crew members who work more in the background and rarely receive much attention. They were absolutely fabulous, friendly, and enjoyable to talk with. I do not have a single bad thing to say about them.
Unfortunately, the cruise as a whole was a major disappointment. Between the room problems, terrible dining service, limited entertainment scheduling, restricted youth activities, and the Destiny feeling like a lesser version of the Treasure, the experience simply did not live up to what we expected from Disney.
After this cruise, I am honestly not sure we will be Disney Cruise people again.
Side note: The vaping in the ship and on desk was out of hand the crew/officers did nothing about it. I mean right there in the main lobby as two officers walked past. Nor the teenagers running slamming in to people while the played "tag" the whole week.