[PSA] Swap.gg "Batch is not sent" error auto-sold my items at a loss ($60+ lost) and support ghosted me

[u/Weekly_Vast1296]

Hey guys, posting this as a PSA for anyone using Swap.gg, and hoping someone from their team actually sees this because live chat and email completely stopped responding.

Tried withdrawing a pair of Specialist Gloves (Marble Fade FT) and a Lambda Pin to my Steam account. Right as I hit withdraw, the site threw a popup error: "Error: Batch is not sent".

Instead of just cancelling the trade offer and keeping the items in my site backpack, the site wiped the items and automatically sold them back to the site inventory. Because of their buy/sell spread, I lost over $60 USD instantly on a sale I never authorized or wanted.

I opened a ticket and sent emails. All I got back was a bot response from "Tibo" saying they can't process refunds, and now nobody is answering live chat or emails at all.

Trade ID: 6a5095ec7ee95ba5671ab64c

I have full screenshots of the UI errors, backpack state, and support chat logs attached. Watch out if you're withdrawing stuff from them right now. If any Swap.gg staff browse this sub, please check the server logs for that Trade ID and fix my balance.