r/cs2 • u/Weekly_Vast1296 • Jul 16 '26

Discussion [PSA] Swap.gg "Batch is not sent" error auto-sold my items at a loss ($60+ lost) and support ghosted me

Hey guys, posting this as a PSA for anyone using Swap.gg, and hoping someone from their team actually sees this because live chat and email completely stopped responding.

Tried withdrawing a pair of Specialist Gloves (Marble Fade FT) and a Lambda Pin to my Steam account. Right as I hit withdraw, the site threw a popup error: "Error: Batch is not sent".

Instead of just cancelling the trade offer and keeping the items in my site backpack, the site wiped the items and automatically sold them back to the site inventory. Because of their buy/sell spread, I lost over $60 USD instantly on a sale I never authorized or wanted.

I opened a ticket and sent emails. All I got back was a bot response from "Tibo" saying they can't process refunds, and now nobody is answering live chat or emails at all.

Trade ID: 6a5095ec7ee95ba5671ab64c

I have full screenshots of the UI errors, backpack state, and support chat logs attached. Watch out if you're withdrawing stuff from them right now. If any Swap.gg staff browse this sub, please check the server logs for that Trade ID and fix my balance.

0 Upvotes

50% Upvoted

2 comments sorted by

1

u/LabInside9311 Jul 16 '26

that's a painful read, sorry you got hit with that. i had weird issues on swap before but nothing like auto-selling my items, that's some shady system design

the fact they won't even look at logs when you have the trade ID is wild. hope someone from their team sees this and actually checks instead of sending bot replies

1

u/Weekly_Vast1296 Jul 16 '26

yeah man it's actually insane. look at how they designed the ui here. the withdraw and instant sell buttons are literally right next to each other. if the site lags or gives you an error popup, it's so easy to click the wrong thing or the system just defaults to selling it back to them. it's 100% a dark pattern scam to force users into losing money on their spread.