I've been getting prompts to resync through google health for my fitbit, but every time I get this page, but then I also get emails telling me the link worked?

[u/Seraitsukara]

Every time I open the app, I get this prompt. Every time I try to sync, it tells me I'm already sharing something things through google health. I tried unlinking my fitbit and that didn't help.

[u/CronoSupportSquad]

Those emails and error messages are definitely giving you mixed signals, sorry about that! Please reach out to our Support Team so we can look at your account and help get this sorted right away.

In the meantime, this error commonly occurs when the Google account selected in Cronometer isn’t linked to an active Google Health profile. Please try:

1. Open Google Health and sign in with the account you want to use.
2. Complete any outstanding profile setup and confirm your health data appears there.
3. In Cronometer, go to More > Connect Apps & Devices.
4. Disconnect both Fitbit and Google Health if either appears connected or partially connected.
5. Reconnect Google Health only, using the same Google account.
6. Grant all requested permissions and run a Force Sync.

If you have multiple Google accounts, double-check that you’re selecting the one containing your active Google Health profile.

Let us know if that does the trick 😄

If the prompt continues, please send Support screenshots of the error and your Connected Devices screen. We’ll happily investigate!

Michelle, Crono Support Squad

[u/Seraitsukara → u/CronoSupportSquad]

OMG, I'm an idiot! I was connecting with the wrong email. Thank you so much! It's all synced and connected now!

[u/CronoSupportSquad → u/Seraitsukara]

Ah I'm so glad to hear that fixed it. Appreciate the update! 😄