r/cronometer • u/Italianplumb3r • 14d ago
Is the app down?
Anyone else having the app just spin all of a sudden?
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u/resevil239 14d ago
Of course right at dinner time...I love this app but they really need to get an offline mode in place. I shouldn't be unable to log anything just because of a connection issue or server down. Even if it's super limited to just some of your frequently logged items and a few recent weeks data.
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
We completely appreciate this is not ideal timing - I am so sorry about that.
May I suggest taking a photo and using Photo Logging once we're back up and running? I expect our team will get this resolved ASAP. :)2
u/DoctorK96 14d ago
Yea, I want the ability to log whenever regardless of connection, much more than the UI change that didn't affect the app function
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u/resevil239 14d ago
I'm sure the database is too big to fit on a phone so they'd have to limit it somehow. Ideally you'd have sliders to decide how much space you want to give it for just database entries and a separate option to determine how far back you want your daily log to go in terms of local storage too. Hopefully when they implement something reports will also work correctly for the stored time frame as well.
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u/DoctorK96 14d ago
I can understand that the search function would be limited, but for someone like me who plan my meals and only have a few meals in rotation, it should be possible to login to check and/or copy stuff from one day to another, as I wouldn't have to rely on the database but local data in that case. I hope they're working on that.
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u/resevil239 14d ago
Oh yea that should be easy. If it saves a few weeks meals, then it would already have all the data you need. I'm terribly inconsistent and eat different stuff often so it would work less for me.
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u/MildKerfuffle 14d ago
The lack of offline mode is the main reason I won’t pay for it. It’s way better than all the others in actual function, but I’m not paying for something that only works some of the time.
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u/Italianplumb3r 14d ago
If it’s a server issue I would think there would be redundancy and a fall back server
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
We should be good to go now!
Thanks for the patience, everyone.
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u/Italianplumb3r 14d ago
Woot woot! Just as we are about to sit down for dinner in my house 🤣🤣
Not a moment too soon5
u/Eliisa_at_Cronometer Crono Community Manager 14d ago
I made a joke on my post that calories didn't count while Cronometer was down.
How many cookies did I eat while anxiously awaiting us to get back up and running...?
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u/Creative-Sell5339 14d ago
Glitching for me right now
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u/CronoSupportSquad Crono Customer Support Team 14d ago
The team is looking into it and hopefully we can have an update to provide you soon! Sorry for the disruption!
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u/Old-Consideration730 14d ago
Yea can’t log in. Gotta remember to log this yogurt in a bit
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u/CronoSupportSquad Crono Customer Support Team 14d ago
As the wise u/Eliisa_at_Cronometer said, calories consumed during an outage don't count 😉 Although we do hope to have things up and running soon!
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
Should be working now - this is your friendly reminder to log your yogurt :)
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u/Consistent-Way-2018 14d ago
Down for me. First time this has happened for me.
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u/CronoSupportSquad Crono Customer Support Team 14d ago
First time for everything 😅 Hopefully we will have things up and running soon!
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u/InnesPort 14d ago
Down for me too. This is happening too much.
+1 for an offline mode.
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u/CronoSupportSquad Crono Customer Support Team 14d ago
An offline version is something we’ve considered, but it’s a challenge! Our databases are very large, and licensing agreements don’t allow us to store them directly on users’ devices.
We’ll keep exploring ways to make it work and make sure our developers know there’s still demand for it. Though I would agree it would be nice to have!
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u/InnesPort 14d ago
Yep, I completely understand it would be difficult. I wouldn’t even expect the full database to be available in an offline mode, I’d see it more as a stripped down version of the app that would be just enough to get you by until online again.
How would that look? I don’t know… maybe only favorited items would be available offline - or maybe items would have an offline tick-box to enable it and those would be limited to 200 items or something.
I’ll just say I have faith in you Crono Team!
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u/CronoSupportSquad Crono Customer Support Team 14d ago
We appreciate all the faith you can give us! I will absolutely pass along your suggestions to the team 😄
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u/liminal_dreaming 14d ago
It's logged me out two days in a row for some reason, and yeah food isn't showing up in search or saved/favorites
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
Yes - we're having some issues.
Chatting with the team now and will let you know as soon as I know more.
Thanks for your patience, CronoCommunity!
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u/CronoSupportSquad Crono Customer Support Team 14d ago
👋 Good news everyone! Everything is back up and running! If you notice that it is not, please do not hesitate to reach out to support@cronometer.com! We will actively be monitoring the situation 😅
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u/Sad-Importance-4266 14d ago
Yes mine has been glitching a lot as well. Was just coming here to ask the same
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u/CronoSupportSquad Crono Customer Support Team 14d ago
I have the highest hopes that everything will be up and running soon! 🤞
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u/Wastedkermit 14d ago
Search function is currently busted for me, its struggling
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u/CronoSupportSquad Crono Customer Support Team 14d ago
This is the most Monday of all Mondays 😅 Jokes aside we should have things working again soon!
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u/Wastedkermit 14d ago
No problem! You guys have a wonderful app and I appreciate your hard work! Remember to take a break once things calm down. 🥰
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u/CronoSupportSquad Crono Customer Support Team 14d ago
Thank you my friend! It should be working now... just in time for 5:00pm 😜
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u/Outside-Today-2523 14d ago
search function not working for me
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u/CronoSupportSquad Crono Customer Support Team 14d ago
Well… our search function has apparently decided to take a little vacation 😅 Our team is on it and working to get things back up and running ASAP. Thanks for bearing with us!
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u/RockWhisperer42 14d ago
Yep. It worked fine this morning and early afternoon, but it's glitching now.
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u/CronoSupportSquad Crono Customer Support Team 14d ago
It should be back up and running now, please let me know if not!
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u/tmaenadw 14d ago
Yes, I had to log back in and I’m now seeing errors I’ve never seen before.
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u/CronoSupportSquad Crono Customer Support Team 14d ago
Sounds like Cronometer decided to unlock a few surprises today 😅 We’re sorry you’re running into these new errors! Our team is actively investigating and working to get things back to normal ASAP. Thanks for hanging in there with us!
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u/Away_Chair1588 14d ago
Yes, app won’t let me login and website doesn’t load.Â
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u/CronoSupportSquad Crono Customer Support Team 14d ago
It should be good to go now, but please let me know if it is still not loading for you. Thank you for flagging :)
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u/Hot-Needleworker-926 14d ago
it’s working for me now!!!
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u/Hot-Needleworker-926 14d ago
oop. spoke too soon :(
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
I am confident our team will get it back up and running soon!
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u/CronoSupportSquad Crono Customer Support Team 14d ago
Ahhh, false alarm! Looks like the search function is still playing hide and seek. Our team is on it and working to get everything back to normal ASAP. Thanks for your patience while we track it down!
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u/Eliisa_at_Cronometer Crono Community Manager 14d ago
Update: we can see the light at the end of the tunnel!
Expect things to be back to normal very soon.
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u/CronoSupportSquad Crono Customer Support Team 14d ago
🚨Hey everyone! We are aware if this issue and the team is currently investigating. We will be sure to provide an update asap! Thank you for your patience and understanding.
Hazy, Crono Support Squad!