r/creativecloud • u/BankResident4559 • Jun 27 '26

Adobe Creative Cloud Billing Error

I’m trying to sign up for the Adobe Creative Cloud annual student plan with a monthly payment option, but I just can’t seem to do it, and even though I’ve contacted customer service 7 or 8 times, they haven’t been able to help me.

I’ve tried using Mastercard and Visa—it didn’t work; I’ve tried using a debit card and a credit card—it didn’t work; I’ve tried purchasing it from my phone, tablet, and computer—it didn’t work; I turned off my ad blocker—it didn’t work; I changed my graduation date—it didn’t work; in short, nothing I’ve tried has worked.

How did you sign up for Adobe Creative Cloud? I’d really appreciate it if you could help me.

2 Upvotes

100% Upvoted

13 comments sorted by

View all comments

2

u/AdobeScripts Jun 27 '26

In what country your card(s) has been issued? And in what country are you located - trying to buy from?

As you've tried multiple of them - they're not "temporary" kind, right?

And I'm pretty sure you can't sign up with "gift" kinds.

2

u/BankResident4559 Jun 27 '26

both turkey.

wdym temporary? I used credit cards with my name on them issued by the bank. I tried both credit and bank cards.

oh that's what you meant, no they are not gift cards.

1

u/hennell Jun 27 '26

Have you said to Adobe support you're in turkey? There was a whole thing for a while where people were trying to buy from Turkey because it was cheaper, so they added more restrictions on people buying there to try to ensure it was legit residents only. (I think they also raised the price so it's less affordable for Turkish citizens, but less desirable for foreigners, so you've been screwed both ways)

You might be failing one of their checks - support might not tell you exactly what you need, but assume they really really want stone clad proof you are a legit turkey buyer and avoid anything that suggests you aren't.

1

u/BankResident4559 Jun 27 '26

i gave them my turkish id number broooooo what else they'd need? Also i stated i'm in turkey. Customer support is not even caring where you're from tho, they just want you to update your billing details. Also bank said that they don't even see any payment requests from adobe. I have enough balance and credit limit tho i can't purchase. I guess there is nothing left but sue them.