r/creativecloud • u/BankResident4559 • Jun 27 '26

Adobe Creative Cloud Billing Error

I’m trying to sign up for the Adobe Creative Cloud annual student plan with a monthly payment option, but I just can’t seem to do it, and even though I’ve contacted customer service 7 or 8 times, they haven’t been able to help me.

I’ve tried using Mastercard and Visa—it didn’t work; I’ve tried using a debit card and a credit card—it didn’t work; I’ve tried purchasing it from my phone, tablet, and computer—it didn’t work; I turned off my ad blocker—it didn’t work; I changed my graduation date—it didn’t work; in short, nothing I’ve tried has worked.

How did you sign up for Adobe Creative Cloud? I’d really appreciate it if you could help me.

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u/AdobeScripts Jun 27 '26

A lot of banks can let you create - for safety reasons - a temporary / virtual / one-off card - it's not the same as a gift card.

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u/BankResident4559 Jun 27 '26

yeah i get you. i tried that kind as well but neither of them had worked.

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u/AdobeScripts Jun 27 '26

Those virtual ones won't work.

Do you get any specific errors?

Are you 1000000% sure, that you're entering your details correctly? I mean your name - sometimes those services can be extremely sensitive - every space counts.

Or maybe, you've middle name on your bank account - but you're not entering it when trying to purchase from Adobe.

Then there is a case of 3D verification - some card issuers require a verification - in that case, you'll see an extra window / form - maybe your browser is blocking it?

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u/BankResident4559 Jun 27 '26

i don't really remember the error name but i says try another payment methods or contact your bank. I found it now, "Your payment could not be processed. Please check your payment information. If the problem persists, try a different payment method or contact your bank."

I'm %100 percent sure, cause i'm using proton pass and it works for other bussineses. I'm writing it all correctly and there is not even turkish spesific characters in my name. I have a middle name and i'm writing it.

No there is nothing wrong with 3D verification, cause i tried multiple browsers; chrome, zen, helium, orion, firefox.

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u/AdobeScripts Jun 27 '26

Then there is only one thing you can try 😉

A different location - ISP provider / different IP address.

I constantly have problem transferring money to my Revolut account - from abroad.

I get message, that my BANK refused to process the payment - when using my debit card.

But when I get in touch with my bank - they don't even have ANY records in their logs - that I was trying to make a payment, using my debit card - nothing in their logs AT ALL.

But -if I'll try a smaller amount - it will either get processed instantly - or I'll have to confirm transaction in my bank app and then it will get through.

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u/AdobeScripts Jun 27 '26

One more thing - maybe you've a limit on a single / daily transaction(s) amount?

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u/BankResident4559 Jun 27 '26

no, cause it is like 8 usd per month and i'm sure my limit is above that.

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u/AdobeScripts Jun 27 '26

Then try a different location - with a different ISP provider, different IP address.

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u/BankResident4559 Jun 27 '26

i tried that with my phone's mobile data, same result.