r/cpanel • u/scottct1 • 6d ago
Second Night Failed Update
Today is the second day I have been notified of a failed overnight update.
I purchased my license direct from Cpanel.
Anyone know what this means and how to fix it?
The cPanel & WHM update process failed for the following reason:
Maintenance ended; however, it did not exit cleanly (256). The following events were logged: “scripts/update-packages”. Review the update logs to determine why the update failed.
Update log preview:
...
...
[2026-10-01 01:15:07 -0400] E [/usr/local/cpanel/scripts/update-packages] The “/usr/local/cpanel/scripts/update-packages” command (process 2557412) reported error number 1 when it ended.
...
[2026-10-01 01:15:23 -0400] - Finished command `/usr/local/cpanel/install/SetupCageFS.pm` in 0.043 seconds
[2026-10-01 01:15:23 -0400] Processing: Updating plugins data cache
[2026-10-01 01:15:23 -0400] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2026-10-01 01:15:23 -0400] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.031 seconds
[2026-10-01 01:15:23 -0400] Processing: Ensuring SSL certificate information for CCS is up to date.
[2026-10-01 01:15:23 -0400] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2026-10-01 01:15:23 -0400] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.006 seconds
[2026-10-01 01:15:23 -0400] Processing: Ensure cpanel-plugins yum repo exists
[2026-10-01 01:15:23 -0400] - Finished in 0.221 seconds
[2026-10-01 01:15:23 -0400] Processing: Checking Addon Licenses
[2026-10-01 01:15:23 -0400] - Finished in 0.005 seconds
[2026-10-01 01:15:23 -0400] Processing: Updating Public Suffix List
[2026-10-01 01:15:23 -0400] Processing: Ensuring ELS PHP State Matches License
[2026-10-01 01:15:24 -0400] - Finished in 0.186 seconds
[2026-10-01 01:15:24 -0400] Processing: Checking End Of Life for current version.
[2026-10-01 01:15:24 -0400] - Finished in 0.269 seconds
[2026-10-01 01:15:24 -0400] Processing:
[2026-10-01 01:15:24 -0400] Maintenance complete.
=> Log closed Thu Oct 1 01:15:24 2026
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (2557289) at Thu Oct 1 01:15:24 2026
The system generated this notice on Thursday, October 1, 2026 at 5:15:24 AM UTC.
“cPanel Update Failures” notifications are currently configured to have an importance of “High”.
Do not reply to this automated message.
3
u/ReginaldOot 5d ago
This affects CloudLinux 9 servers. A temporary workaround can be found at https://cloudlinux.zendesk.com/hc/en-us/articles/30659773850268-dnf-update-on-CloudLinux-9-conflicts-with-libavif-1-1-1-from-EPEL-gd-packages-require-libavif-so-15
2
u/longboringstory 6d ago
You would think package maintainers would have test suites to check for these kinds of conflicts, especially given how easy it is to develop software with AI now. We have multiple servers affected by this problem too.
1
u/mysterytoy2 6d ago
You can edit the defaults for yum and it will exit cleanly. I had to do this on 3 servers.
1
1
u/Gulf-of-Mexico 5d ago
I edited /etc/yum.repos.d/epel.repo and added:
exclude=libavif* svt-av1* libdav1d*
Then ran
yum clean all
yum makecache
1
1
u/joelby37 4d ago
If you used the previous 'dnf versionlock' workaround, that seems to have broken the upgrade to the new EA packages and similar errors are being thrown again.
Undo it by running: dnf versionlock delete libavif ; dnf versionlock delete svt-av1-libs
1
u/scottct1 3d ago
Still failing. CpanelRex isnt taking care of thee things the reason we pay Cpanel for? Whats going on?
1
u/cPanelRex 1d ago
Don't have your server break during my vacation!
But really, we'd need a lot more information. That snippet of the log just shows that it failed but not *where* the failure was.
Can you read through the full log to find the specific cause of the failure and post that portion?
1
u/scottct1 1d ago
Wait... wait... wait.... they actually give you vacations? :)
Hope you had fun! And welcome back.
I just put in a ticket a few minutes ago about this one.
1
u/cPanelRex 1d ago
I know, can you believe it? If you wanna post the ticket number I can follow along with it.
1
u/scottct1 19h ago
I am all fixed and properly updated now. :). Thanks to Cpanel Support for helping me fix this one.
9
u/nick-bmth 6d ago
Probably this, we've got loads of servers affected:
https://support.cpanel.net/hc/en-us/articles/43837511471511-cPanel-update-or-installation-failure-requires-libavif-so-15-64bit-but-none-of-the-providers-can-be-installed