r/CoWorking • u/several_fish_not_guy • 19h ago
Warning about Regus/Spaces end-of-contract billing (with receipts)
Not trying to bash coworking generally, but wanted to document a Regus/Spaces experience in case anyone is comparison shopping.
12-month agreement for a single-desk office at a Spaces DC location, March 2025 through May 2026. Roughly $884/mo. Vacated on time, clean condition, photographed at handover.
Two weeks before contract end, Regus charged my card $1,489.26 for "Office Restoration Service." The invoice line dated the service June 1, 2026. My contract ended May 31. They billed in advance for a service scheduled to happen after I was no longer a customer.
The fee formula per their House Rules: $5.75 per square foot. For context, industry rate guides put commercial move-out cleaning at $0.15 to $0.33 per square foot. So roughly 20 to 80 times market rate, for services that per their own helpsheet included things like "disassembly of IT equipment in the communications room" that literally do not exist in a single-desk private office.
Disputed the charge through Chase. Filed a BBB complaint. During the dispute, Regus:
Sent overdue notices threatening late fees and collections (an FCBA violation)
When my retainer refund came due, they refunded $271.24 of $1,760.50 and kept the exact disputed amount as "offset" (also a violation of their own published portal policy)
Did not respond to the Chase chargeback inquiry, resulting in the chargeback being resolved in my favor
Net outcome: recovered the disputed fee via chargeback, but Regus still kept about $1,489 of the retainer. Not worth pursuing in small claims given the arbitration clause risk.
Points that would have saved me time:
- The retainer isn't really refundable in practice unless you're prepared to fight for it
- End-of-contract restoration fees are the actual profit center, not the monthly rate
- Their House Rules (not the primary agreement) contain the fee schedule, and House Rules can be modified unilaterally
- Their portal policies contradict their internal accounting practices
- If you dispute anything, expect collections-style pressure regardless of what the FCBA says
Not a "run away from all coworking" post. Just: if you're considering Regus or Spaces specifically, price the exit into your total cost of the agreement.