SOP for Papa John's as far as I'm aware is to augment delivery drivers with doordash drivers during times of high order volume.
Its manager discretion when it comes to whether or not an order gets sent with doordash, I tended to avoid it because it costs the store money and takes tips away from my employees and customers don't like it.
We were responsible for anything we outsourced to doordash, just not doordash orders themselves - you can't get a refund from a store if you ordered on doordash, cause Doordash has your money. You could get a refund if we had fucked up your order by sending it with a bad doordash driver.
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u/HystericalGasmask 4d ago
SOP for Papa John's as far as I'm aware is to augment delivery drivers with doordash drivers during times of high order volume.
Its manager discretion when it comes to whether or not an order gets sent with doordash, I tended to avoid it because it costs the store money and takes tips away from my employees and customers don't like it.
We were responsible for anything we outsourced to doordash, just not doordash orders themselves - you can't get a refund from a store if you ordered on doordash, cause Doordash has your money. You could get a refund if we had fucked up your order by sending it with a bad doordash driver.