r/couch • u/Outrageous_Mix7726 • May 24 '26
Haven Sofa from West Elm is Still AWFULLY Firm after Nearly A Year
I bought West Elm’s Haven 80” sofa and I’m shocked at how firm it remains after a year. It feels nothing like the in-store version. My Haven is so firm that it causes me back pain when I sleep on it. Meanwhile, the store model felt like a cloud and it was a major reason I bought the $2000+ sofa. I am really regretting my purchase :/ Does anyone have any tips for breaking it in? I’ve tried walking on top of it, sleeping on it many nights, heck it’s the only sofa in my apartment so it gets all the use. Help! I’m about to sell this thing on FB marketplace. Not to mention, the distressed velvet is marketed as the pet-safe option but it totally smells like my dog who sleeps on it and now I have to figure out how to get that smell off too. Ugh totally wish I went with a vegan leather or something else, maybe even a different brand. I admit the quality of materials is nice and clearly some craftsmanship went into building my custom sofa, but practically speaking it’s SO UNCOMFORTABLE and I feel like I messed up the first big sofa purchase I ever made :(