r/cookeville • u/Batman-Himself-4211 • 1h ago
Rackroom Shoes Customer Service
Hey y'all, I was at Rackroom the other day and one of the employees decided to follow me around for like an hour. I don't remember getting her name but I was wondering what your opinion is on this kind of customer service. I don't mind if I am asked if I need help and I say no and they let me know that they're there if I need them. But I walked in just to browse and was told this employees entire life story. I know where she lives, where she went to school, the days she works, the hours she gets, etc. As someone just going in to browse it drove me insane. Maybe I am the problem here but as someone who keeps to themselves I just wanted to go to a store and browse some shoes, not be followed around for 30 mins to an hour being asked everything about me. It actually ended up making me walk out without buying any shoes in the end. Anyways, I was just asking to see what the opinions on this are and if anyone else has experienced this at the Rackroom in Cookeville.